Talk 2 Me

Mary:

Thank you. I will take care of your amenities for your unit.

Thank you for Talking2Me.

Sam Arnett

Debbie:

I tried to reach you by phone at 1:15 PM today and no one answered in your unit. I am sorry but your matter must be resolved in Owner Services and there is little I can do to help. I bleieve they have arranged for you to stay through Sunday and I am sure if you talk to Anna Cataldo your other concerns will be taken care of. Please accept my personal apology for the problems you are experiencing I be assured they will be taken care by our Owner Services office.

Thank you for Talking2Me.

Sam Arnett

Dear Sam
My family and I just checked in today and when I tried checking in, I heard the words nobody wants to hear after driving three hours,,,,,,,Your resevations were cancelled!!!!!! I’ve been an owner here for over five years and know how the system works. I’ve traded over and over and split my weeks every year!!! On that note, last week I called owner services to inquire about other dates that I may want to switch this week for! I only called to inquire!!! The women on the phone that I spoke to ( i dont remember he name) was very nice and I told her my situation I was having and that I might need to change to another week!!! when I hung up with her I clearly stated, I’m not cancelling my reservation!!! I NEVER STATED ONCE TO HER I WAS CANCELING!! She took it upon herself to cancel my reservation because of my situation!! Why would I drive with my family three hours, small child when I cancelled a vacation!! Now i’m in building two, second floor, which I booked building five first floor months ago!! Plus the big kicker,,,,they told me they have no availability and I gotta leave on Saturday,,,MY TIME SHARE WAS UNTIL SUNDAY……I couldnt be more upset right now,,as u see the time I’m typing this,,The assitant manager was very condisending and I didnt appreciate the way she spoke to me! not once did she say, that there may have been a mistake on there part!!!! I’m so tired of all the mistakes this place makes!! I paid good money for my time share and dont expect this treatment,,,I’m still waiting for the manager to call me back!!!!! I’m in room 2113C..Please help me!!

As you requested, my confirmation number is 012431902, so you can verify the amenities available for us since we have a 13 month old who will be “vacationing” with grandma and grandpa.
Thank you for your attention to my request.
Mary Bowen

Ann and Jim:

Another room will be available. At the present time we have no problems and we have purchased a machine that eliminates the problem in a matter of hours. Enjoy your vacation with us and don’t worry about bugs.

Thank you for Talking2Me.

Sam Arnett

Sue:

I am very happy you and your family enjoyed your time at Split Rock. Let me know when you will be coming back in the winter and I will help you out with a discount on the water park tickets. Winter at Split Rock is great since we are between two major ski areas and Doc Holiday’s outdoor activity schedule is a lot of fun.

I agree with you on the packaging and we will be work on it this fall.

Again Sue, it is great to know the family had some fun with us and will be back. If you don’t mind, may I ask you to post your comments about Split Rock on http://www.tripadvisor.com. so others will know Split Rock is a fun place to vacation.

Thank you for Talking2Me.

Sam Arnett

Hello Sam!!
Just wanted to let you know that my family and I just returned from Split Rock today 8/29/10 we only stayed 2nights..This was our 1st time at the resort and we where very happy..There is so much to do that the 2days that we had wasnt enough. Everything was clean and the Activities were great..Love the Beach area so clean and the view is beautiful. We are thinking about coming in the winter to see what the resort offers with outside activities and we want to do the Water Park. Just wondering as a guest at the resort why there isnt any discount to go to the waterpark. . It looks like guest pay the same amount as a person just coming to the water park. Only because with a family of 5 we would spent over 200.00 Dollars. I know there was a H2o package, but we wanted the Bowling and Tennis etc..package.and there wasnt any package with all encluded. If only they was a package that a guest can add what they wanted to do. For example we liked the bowling, and didnt want the movies but had to take it because it was part of the package, We wanted the mini golf, but had to pay because we couldnt take another package. (This isnt a complaint just wanted to ask.) I feel if a guest can add on what they wanted it would be better so some things wouldnt go to waste like for us the 5 movie tickets did .
We were very happy with all and we are coming next summer as well, just adding a couple of more days.
Thank you..
The Palminteri Family.

Hello Sam,
We have a reservation for Monday 8/30 (conf.#256948). All this talk recently about bedbugs has me a little freaked out. If we find them in our room, can we be assured another room will be available? Thanks for your help.
Ann Chenault

Ms. Mango:

Thank you for the comments on your recent stay at Split Rock Resort. We will be taking corrective action on several of the items you mentioned. The entrance to the Lodge is under renovation now and will be completed later this fall. We will also be working on the interior as well.

The $1 toll for using the road that goes through the resort is used for maintenance of that road. It is a private road seperate from the resort.

Again, thank you for taking the time to bring your concerns to my attention and be assured I will work on them.

Thank you for Talking2Me.

Sam Arnett

Suzy:

Thank you for the kind comments about your recent stay at Split Rock. They will be shared with the staff at our weekly management meeting. I want you to now we will be working hard to make Split Rock a finer resort for your next stay.

Again, thank you for the kind works and thank you for Talking2Me.

Sam Arnett

Mrs. Bowen:

Please forward your confirmation number to sam.arnett@splitrockresort so I can verify your reservation and make sure you have the amenities you need.

Thank you for Talking2Me.

Sam Arnett

Good morning. We will be arriving Friday and I have a quick question. We have a Studio or Hotel-Type reservation and I need to know what is available in the room; i.e., fridge, stove, etc. We will have our 13 month old granddaughter with us and I need to make sure that I have facilities for her food and milk.
Thank you.

Hello Sam,
Unfortunately i did not receive your email before leaving for our vacation (Aug 20-27) and upon check in found the unti I was in was not renovated and there were no renovated units available in Westwood. Upon entering the unit I found it dated but clean, just as you had described. The only tip you might want to give the housekeeping staff is to vaccuum around the mattresses on the platform beds…other than that I found the unit very clean and i am a freak about those things. We had one problem on the first night which was the refridgerator and subsequently the freezer stopped working. Maintenance was there within 10 minutes of my call and it was around 9pm…the gentelman fixed it within a few minutes and said to check in an hour and if necessary he would replace it…it was fine after his fix. The only other problem was on Sunday (you may recall it was a rainy week starting with downpours on Saturday night). On Sunday morning I came up to the living room to see a big bulge in the wallpaper…it was filled with water. Then noticed water dripping down the wall from the ceiling and the floor wet. Water was also coming in from the window casing. I called maintenance again and had a little longer wait but the gentleman that came was very nice and upon looking at the wall said he would try to get his supervisor to have us moved. About 20 minuted later i received a call from the supervisor stating that she was moving us to a renovated unit that was being cleaned at the time and to wait for a call back to tell us when we could move. I was fine with the solution although didn’t anticipate the length of time it took to get the new unit ready. We packed everything up to move then just sat around watching TV for a couple of hours. Even with the wait I was very thankful to be moved and the renovated unit was very nice. The rest of our week was problem free and we had a great time even with the weather. We loved Bel’lago and ate there three times…we had a great waiter and no long wait times at all. Ate at the Galleria once and wouldn’t recommend it, the food was just not good and staff not the same calibre as the other restaurant. LOVED the ice cream parlor and had a great time at Bingo, Turtle Races and trivia. all in all we enjoyed our stay despite the rough start and found the staff very attentive. To say I was extremely worried after reading the reviews is an under statement so I will be leaving a positive review on Tripadvisor as I do not think those that exist there are accurate. Thanks – Suzy

dear sam, just returned from the split rock resort, stayed at the lodge. the location is beautiful, lake is very nice…. our stay was overall fine… the water park is very nice, clean and good way to spend the afternoon with kids… but here a few suggestions to make the resort the best it could be… at the lodge– need to make the front entrance more noticeable,it is not very welcoming… the inner halls are dark and dingy and have that funky olld smell… the rooms were adequate the bathrooms need major upgrading… the Bel’lago restaurant was OK, food was average and the service was somehat lacking depending on who served you… some of the waitresses acted like they were doing you a favor… also it should be made clear on the menu or dining receipt that a small tip is included in the meal plan… we ended up tipping twice…at check out time the worker helping guests as well as working the swithboard, taking an unnecessary amount of time to check out… also she did not know how to adjust our bill to accommodate a AARP discount and then said she could not do it because we reserved through a travel agency, which was not true, we reserved thru your website…in general… the resort need major updating and better training of staff seems necessary…you could have a great place at split rock but it needs an overhaul and a major dose of professionalism of staff. and finally what’s with the $1 to enter, very annoying after paying a good amount to stay there

Suzanne:

Please forward your confirmation number to sam.arnett@splitrockresort and I will make every effort to up grade you to a renovated unit.

Thank you for Talking2Me.

Sam Arnett

Patrice:

If you are coming from a Gold Crown Resort, you will find our Moseywood units are not up to Gold Crown standards. Please contact me at sam.arnett@splitrockresort.com with your confirmation number and I will make every effort to upgrade your exchenge to our Willowbook units.

The calander is not the final say, it is a general listing. Doc Holiday changes his activity schedule weekly and sometimes daily depending on the weather. I am sure you will find a lot do do at Split Rock.

We look forward to your arrival.

Thank you for Talking2Me.

Sam Arnett

Carla:

I am very happy you and your guests enjoyed your time at Split Rock and would return again in the future. I apologize for your experience at our Pizzeria and have asked our Food and Beverage Director to look into the matter and take corrective action.

The final nine holes of our 36 hole course are moving slowly at this time due to financing. We hope to have the course finished within the next two years. Right now we have 27 playable holes on a great course.

If you decide to visit us again, please let me know and I will make sure you get an actual golf view and a complimentary pizza.

May I ask you to take a moment to post your vacation experience to http://www.tripadvisor.com so others visiting the site will know Split Rock is a good vacation destination.

Thank you for Talking2Me.

Sam Arnett

Monica & Derek:

I am very happy you enjoyed your week at Split Rock and thank you for letting us know.

Jody Cardoni, our Activity Director, will get back to you with a list of winter happenings at the resort and local area. I can tell you we are located between (right out our gates) Jack Frost and Big Boulder ski areas. In addition we have great sledding, dog sled rides, snow shoe hikes and ice fishing on property. Doc Holiday always has a terrific schedule of things to do during the winter season.

May I ask you to post your comments on http://www.tripadvisor.com to let others know you enjoyed your vacation time with us and would like to return.

If you will forward your address to sam.arnett@splitrockresort.com I will forward a certificate that may be applied to your future stay with us.

Again, thank you for your very kind comments and for Talking2Me.

Sam Arnett

Stacey:

We have several discounts available to time share guests. See me at the Galleria front desk when you arrive and I will make sure you receive the best discount available at that time. If you visit our website, http://www.splitrockresort.com, and review information about the adventure card and check out our splash and stay packages you will have a general idea of the discounts we offer.

Thank you for Talking2Me, we look forward to seeing you soon.

Sam Arnett

Debbie:

Thank you so much for the kind words about your vacation at Split Rock Resort. Your posting will be shared at our weekly staff meeting. If you have a moment, may I ask you to post your blog on http://www.tripadvisor.com to let folks know famlies do enjoy vacations at our resort. Please forward your mailing address to sam.arnett@splitrockresort.com so I can send you a certificate to apply for your next vacation with us.

Again, thank you, your kind comments are appreciated by the entire staff.

Thank you for Talking2Me.

Sam Arnett

Sam,
My husband and I and our two kids, ages 11 and 13 just came back from 2 nights and 3 days at Split Rock (Aug 22-24). We had a great time, we had never been there before and honestly felt alittle nervous after reading so many mixed reviews on the hotel. We booked a Splash and Stay package, we stayed in the Willowbrook 1BR suite which was a very nice spacious room forthe four of us and we received waterpark passes from Sunday at 4pm thru Tuesday the day we checked out. My kids loved the waterpark which we went to 4 times over the course of the three days. We played bowling, bingo and ping pong, used the indoor pool and had alot fun. Unfortunately the weather this past week was rainy and cold so we could not really use the outdoor facilities. We had a very nice relaxing few days at Split Rock and would definately come again. So many people take the time to write negative reviews, I thought I would write a positive one.
Debbie

can you tell me if there is a discount for timeshare guests for the water park, and if so what the discounted ticket prices are.

Hi Sam – we greatly enjoyed our week at the Westwood Villas a couple of weeks ago. We had such a great time that the kids wanted us to stay longer. We are coming back in February. Never having visited that area in the winter, could you give us an idea what kind of activities are available? Thanks.

Sam, just wanted to let you know that my family and our guests enjoyed a great exchange into two units at Willowbrook last week. The units were fine, clean and well stocked, and the beds were very comfortable. We enjoyed one day at the waterpark, and were very impressed with the cleanliness of the H20 facility. We ate twice at Bell’Ago. The food was good, and a good value, but the service was VERY slow. The service at the Pizza place in the Galleria was extremely poor. We left two messages one night when trying to order pizza, and were never called back. One of the adults in our party went over to personally order pizza, and the wait time was way too long. On a positive note, the pizza was very good. We were in building three, and were told we would have a golf course view. What’s up with the golf course?! It looks like a long abandoned project. We would not have minded if we were not told that it would be a golf course view. Don’t mean to sound too negative, just wanted to let you know how we felt about a few things. We had a wonderful week with good friends, and we would return again in the future.

We are exchanging a Gold Crown resort from Florida to your Mosey wood Villa. I don’t want to be disappointed since we are used to top of the line 2 bedroom villas.Our arrival date is 9-11-10 and on the confirmation it lists unit #154. Please tell me this IS a top of the line villa like we are used to ltrading for. It is our first time coming and I hope it won’t be our last. Also I noticed that activities seemed to slow after Labor Day there. Will there be other things offered or is what is on the calander the final say. Thanks in advance for getting back to me!

Thank you Sam. One more question, based on your response. Is it possible to request a renovated unit in Westwood upon check in?

Christine:

I will work on the side by side Willowbrooks.

Thank you for Talking2Me.

Sam Arnett

Suzanne:

To my knowledge there are no bed bugs in Westwood Villas. Some of the units have not been renovated and are worn and dated but clean. Many people feel worn units are also dirty and that is not the case. One of the fires at Westwoods was caused by a guest cooking food in a frying pan and leaving it unattended in the unit while visiting another villa. The second was in unoccupied units under renovation. The villas are as safe as the guests staying in them. There are no electrical or other structual issues that would make a villa unsafe.

Please see me when you register at the Galleria and I will go over the discounts available for the water park.

Thank you for Talking2Me.

Sam Arnett

Mary:

Please forward your confirmation or account number to sam.arnett@splitrockresort.com and I will make sure your unit is inspected prior to your arrival. At the present time I am not aware of mold problems in any of our accommodations.

Thank you for Talkinig2Me.

Sam Arnett

Lauren:

Please forward your confirmation or account number to sam.arnett@splitrockresort so I can look after your stay personally. I am sure you and the children will enjoy your time with us and please feel free to contact me anytime you are on property.

Thank you for Talking2Me.

Sam Arnett

Bonnie:

Thank you for your comments. I will work on the pricing of the activities and amenities. I will also work on the summer help to make sure they are familiar with the resort and what it offers.

Again, thank you for your coments and for Talking2Me.

Sam Arnett

Hi Mike:

Our resort is bed bug free and will remain so until another guest brings them in. As soon as they are discovered we heat treat the unit killing them immediately; it takes about three hours at 140 degrees.

As far as Trip Advisor goes, we have found far too many of the postings greatly exaggerated, out right lies, made by people who have never stayed here or former employees and in some cases our competition. The worst part is the people who make the postings do not have to identify themselves and we like to talk to people we know.
We take care of the people we know and that includes the few who had bed bug problems. This is the main reason I started this blog. By the way, Mike, the voice of our guests speak directly to us just like you have. They do not have to hide behind Trip Advisor.

If you are concerned about your stay, please forward your confirmation number or account number to me and I will have your unit inspected prior to arrival. If I may be of further service please contact me at sam.arnett@splitrockresort.com. We look forward to your arrival and Thank you for Talking2Me.

Sam Arnett

I’m booked for 5 days in October, I’m freaked out by the posts about bedbugs. TripAdvisor, as you know, is the biggest website in terms of readership. As a resort, you should embrace it; it’s the voice of the customer. There was a picture of the bug too. Do you remember this case? If so, how were those specific guests taken care of?

sam
i am a time share owner like some of your other guests. i brought my grandchildren for the first time 08/10/2010 thru 08/15/2010. they had a great time but even with docs activity schedule a family of eight (six kids) you can’t afford to pay for activities for seven days. we only spent 4 and a half days of our seven and spent close to 500.00 dollars.but the worse thing is everything is outdated ex. bowling alleys constantly break and we were told they are old. well we paid 32.00 for that game! paying for indoor activities like basketball and tennis when your a guest is really to much. h2o is nice but it is 10.00 more per person than a lmuch larger outdoor watyerpark in your area. i must say our service is always good and units at willowbrook in good shape but if you want this a family resort rather than an adult resort you should try to make activities a bit more reasonable. little note we were there at the end of summer season and most of your seasonal help is clueless. better orientation might help.
bonnie

Hi Sam, So many confusing comments!!! We are coming this weekend for our first time (2 families) and hope that we will have an enjoyable time. We have children from one thru 13 years old and your website looks like it will have something for everyone. Hopefully we will not need to contact you and I will write back with some wonderful comments. Have a nice day, Lauren

Hello. We are scheduled to visit your facility during Labor Day weekend and are very excited about it. However, I have been reading some of the comments and have a bit of a concern. My husband and I are both senior citizens and I have an extreme allergy to mold. Is there any possibility that the room air filters, etc. could be replaced prior to our arrival. I fully understand that some timeshares are well-worn but clean and I have no problem with that. The potential for mold; however, is a high health risk for me. Thank you for your attention to this matter.
Mary Bowen

I have another question. Do you have cribs? If so can we reserve one for our trip RCI reservation # 00006 09/04/10-09/11/10. I see under labor day packages there is a bbq saturday is this for evryone or just for that package?

Hello Sam: I am scheduled to vacation at your resort for a week beginning 8/20 at the Westwood villas. I am a timeshare owner and this is my first time exchanging into your resort. I am very worried having read the various reviews about lack of cleanliness and bed bugs. Can you tell me if these issue exist in the Westwood villas, most comments I have seen have been regarding the Galleria and Lodge areas. i also noticed the Westwood villas have had two fires this yera, can you tell me if these were related to electrical wiring or anything in the villas that would be a saftey issue.

One last question, is in regards to the water park. I’ve noticed the prices are quite exppensive, are there any discounts available through the timeshare?

Thank you very much for your time.

Hi – we are having a mini family reunion at Split Rock Sep 5- Sept 12. We’ve are coming on two II exchanges #15326489 and #14030644. Would it be possible to have the two Willowbrook units next to each other (or at least in close proximity). Many thanks

Sam and Colleen:

I am very happy your enjoyed your time at Split Rock.

Please accept my apology for the bike rack not showing up. I thought it was arranged and it was not and I assume full responsibility for it.

I have discussed the cleaning matter with our Executive Housekeeper and she will talk to Carmen and the rest of Moseywood staff about timely and proper cleaning procedures.

Thank you again, we enjoyed the opportunity to serve you and your family.

Thank you for Talking2Me.

Sam Arnett

Julie:

See me when you register at the Galleria front desk.

Thank you for Talking2Me.

Sam Arnett

Melissa:

See me when you register at the Galleria front desk and I will help with the water park tickets.

Thank you for Talking2Me.

Sam Arnett

Gentelmen:

Call Doc Holiday at Split Rock 570-722-9111.

Thank you for Talking2Me.

Sam Arnett

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Sam- We are timeshare owners at westwood week own 2 weeks and this will be our 5th year coming to splitrock. The first 2 years we came in July the past 2 years Labbor dat week. I wrote to youmlast year with out a response. Labor day week is a big vacation week but the staff at split rock seems to be very little. I know it is the end of the summer but for my family we want the same experience as if we were comming any other time over the summer. We heard many times over the last 2 years “sorry” I am not interested in sorry this year I am interested in a GREAT VACATION. i ALSO CAME ONCE IN JULY OVER THE 4TH FOR THE DAY, THE WATERPARK prices are out of the reach for a family of 7. I have 5 young children but all but 1 are over the height and have to pay full price. I know the time share owners have be complaining about this since H2O opened. Please see if there is anything you can do to help us with the admmision prices. We really enjoy H2O but can’t tack on hundreds of dollars to go. We really do love lake Harmony and splitrock but remember it is a family vacation and it is a 52 week a year facility. Please do something to help. Thanks- Melissa Orser

Hello, My family will be coming to split Rock for the first time in about five years. We are excited to see the new water park.Are there discount tickets for timeshare owners?

Hi Sam
I wanted to give you some feedback on our recent visit:
THE GOOD: Our Moseywood villa was better than expected. It was very clean, more than enough room and convenient to the rest of the resort. The activities staff was great, esp. John who was a world of knowledge about the area. The kids enjoyed their activities, although Danny could use an energy boost.
THE BAD: I asked you about storage of our bikes and you said you would have a bike rack moved to our unit, but it never happened. I didn’t ask for it; it wasn’t necessary (we just stored them under the deck); but if you promise something, you should deliver. The pizza place at the Galleria is very inefficient. We ordered a couple of slices, sandwiches and a salad and waited over 30 mins for our food.
THE UGLY: After our first night, housekeeping called and we told them we didn’t need the room cleaned that day. However, they never showed up the second day either. We called late afternoon and a rude woman named Carmen said “you must have had the ‘do not disturbe’ sign out (I don’t even think we had one). Serious attitude on this one.
CONCLUSION: We had a great time and would recommend your resort.

Mr. Schrenk:

I do not believe you have to be concerned about the cleanliness of the guest rooms; some of our units are worn and dated but they are clean. The majority of the reviews you see on Trip Advisor are greatly exaggerated and blown way out of reality. Some are written by former disgruntled employees, people who never stayed here, pranksters and our competitors. If you want a more accurate picture of the resort read my blog as I started it to combat the point blank lies on some of the review sites. The difference between these sites and my blog is you have to identify yourself on the blog somthing the review sites could care less about.

Please forward your confirmation number to sam.arnett and I will make sure you are taken care of. If there is anything else I can do for you, please let me know. We look forward to your arrival on the 16th.

Thank you for Talking2Me.

Sam Arnett

Sam,
We are coming to your resprt on Monday for a 5 day short vacation. We wanted todo something different so when we saw youe website we felt we found what we were looking for. We have read some of your blogs as well as other reviews of your resort and my wife is having second thoughts.. She fears that the rooms my family has will be dirty and possibly even worse.. she has read of children wtih asthma getting sick…my son has asthma and this concerns us greatly. We understand fully that as said in your blog its not a five sar hotel, but we do expect certain standards in our hotel accomodations, I do not mean to offend but I believe if you were a new customers at you resort if you read what was out there you too would having second thoughts…. if you would like to have my reservation number I would be glad to email it to you if you want. We are coming monday 8/16 Thank you for you time.

Jarrett:

There are some new games in the arcade.

Thank you for Talking2Me.

Sam Arnett

Tiffany:

Jody Cardoni from our Activity department will contact you directly with the information you reqested.

Thank you for Talking2Me.

Sam Arnett

we are going up for the first time in September for Labor Day week and i was just wondering if you can tell me what are the things we can do that dont cost money? what activities cost money and what are the prices? can we fish without a PA permit and if not how much are they?

looking forward to coming!

Christa:

We are interested in talking to you about your program. I will have Linda Szoke from our Sales office contact you.

Thank you for Talking2Me.

Sam Arnett

Linda:

We would love to have you back but we still have a no pet policy. If that changes, I will let you know.

Thank you for Talking2Me.

Sam Arnett

Mr. & Mrs. Williams:

Thank you for the note. I will check your reservation and make sure the unit is inspected prior to your arrival. If you need anything during your week, please contact me at extension 781.

Thank you for Talking2Me.

Sam Arnett

Thanks Sam! Are there any new games by any chance

Therese:

After reading your posting, I researched our maintenance and front desk logs and could not find anything reported on room 5821 during your stay. There are two phone numbers posted in the unit that advise guests they can call extension 851 for maintenance and housekeeping needs and extension 781 if they need to speak to me.

Cooking that produces smoke does set fire alarms off in all of our buildings and I believe our maintenance staff advised your party of that. I inspect the indoor pool every morning and there is no stench and the water is clear. Under heavy use, the water may cloud from the oils and various products personally applied on the swimmers skin. The filtering system clears the water within hours. Our water quality is tested several times a day and an outside firm takes weekly readings; we have never failed a water test at our indoor pool.

I have no idea of what kind of credit you are looking for and ask that you e mail that information to sam.arnett@splitrockresort.com and I will look into the matter.

I am sorry you were disatisfied with your stay and am sure we could have corrected you concerns had we known about them.

Thank you fot Talking2Me.

Sam Arnett

Jarrett:

The arcade games have been fixed and remain in good condition.

The hot tubs by fitness are not working as we are waiting for financing to do the project.

The night club by the dining room is used for some evening entertainment and the pit lounge is used on slower days.

I will not know the movie until the middle of next week and will e mail the info to you then.

Look froward to seeing you next weekend.

Thank you for Talking2 Me.

Sam Arnett

Dear Sam – We are coming next weekend (8/20) for our anual summer trip – very excited! I have a few questions.
1. Have the Aracde games been fixed/updated? We were last there on New Years Eve so not sure what the status is.
2. Are the Hot Tubs near the pool tables/gym working yet?
3. Is the bar open in the Dining room in the Galleria or is everything still at the Pit?
4. What movie(s) will be playing starting on the 20th?
Thanks and looking forward to next weekend!
Jarrett

Hi,
I am not one to complain but the quality and service that my family experienced was VERY poor. The lock on our door was busted and did not work properly for 2 days. It was a hassle going to the main lobby & waiting online just to get someone to open our door. It took time away from our vacation. Also, we couldn’t open the windows while we were cooking since it was broken. I’ve notified the people at the front desk but no one ever came up. Whenever we cooked the fire alarm would go off so my kids had to fan it the entire time I was cooking. Was this really a vacation? I’ve asked for a credit but all they said was ‘they are working on it’ and still I have not received a credit. And the indoor pool at the Galleria – there was a bad stench and wasn’t even filitering properly. The water was clearly murky!

Dear Mr. Arnett,
My husband and I purchased timeshare in June of 1992 in Williamsburg, VA. We have traveled to many resorts within the United States. For the most part, we have very happy with our accomodations. This summer we have decided to stay closer to home and will be checking in to The Galleria at Split Rock this Sunday, August 15, 2010. We have stayed previously at this resort a few times but always in the winter months. We are especially looking forward to visiting Harmony Lake. I will note that we have always been happy with our units, I do agree that much could be done in the renovation department, but understand the reasons behind this. Your activities department is phenomenal and we have always been impressed with our interactions with your employees. I realize that unfortunately when visitors post comments, you seem to get more negative than positive. I just want to let you know that we again anticipate a great week at Split Rock. We will have some young grandsons visiting us and anything you can do to upgrade our unit and/or make sure it is inspected for cleanliness would be appreciated. We own our timeshare points through Diamond Resorts and always exchange through Interval International when we visit The Galleria. Our reservation is under Robert and Diane Williams. Thank you for your time and have a lovely day.

We miss our twice yearly visits to Split Rock terribly. We rescued a kitty kat 2 years ago and since you do not allow pets we have been unable to visit the Rock. No, we would never think of putting our cat in a kennel – why not think about allowing pets for a fee. We would love, love to come back

Sam, My daughter has celiac disease and cant eat gluten. She is on a gluten free diet. Last year my sister had taken us to your resort becasue she has a time share there. We were there only briefly but we enjoyed Split Rock and my daugher was accomodated well with her “gluten free diet”. I have since become an outside travel agent and wanted to know if you allow travel agents to book at Split Rock. I would like to check out the resort again and take a tour of the different types of accomodations and then offer Split Rock to the celiac community as a place where they can go with there families and not have to worry about how they are going to eat. I would love to try and get a group trip planned as well and have a special weekend planned for those who have celiac disease and are on the gluten free diet. It would take some planning but I think that it would be a nice thing to offer to families that have children that cant consume gluten, they would have a wonderful time at Split Rock. Let me know if this is something you would be interested in.

Mrs. Corgel:

I am very sorry you experienced such poor service while staying at Split Rock Resort. Please accept my personal apology for any inconvenience this may have caused you and your guests.

There is a card in each guest unit that has my office extension listed so guests can contact me directly if they have any problems or concers during their stay. I am sorry you did not call as I would have taken care of your issues very quickly.

I still intend in satisfying your complaints and will e mail you directly with my additional comments and solutions.

Again, I am sorry you were not satisfied with your stay.

Thank you for Talking2Me.

Sam Arnett

George:

The PA Fish and Game Commission partols the Lake Harmony area constantly and have a dim viey of anyone fishing in their waters without a license. The fines are heavy as well. We canhelp you get the license when you arrive.

Thank you for Talking2Me.

Sam Arnett

Hugh:

Please accept my personal apology for the condition of the room you occupied while vacationing at Split Rock Resort. We are working on the Lodge rooms as occupancy allows and making headway in renovating them but during the summer it is a slow process.

I will be contacting you directly by e mail in the next few days and look forward to making up for your recent experience.

Thank you for Talking2Me.

Sam Arnett

Marilyn:

Thank you for taking the time to bring your concerns to my attention and describe the good and bad of your vacation experience at Split Rock. I will share your posting with my management staff and we will address the problem areas you mentioned. I cannot promise we can correct everything but we will do our best.

In addition, I will reply back to you in detail by e mail in the next day or so. You are a valued guest and I am going to do everything I can to see that you are satisfied.

Thank you for Talking2Me.

Sam Arnett

I am wondering why the the cost of accommodations does not include full access to the waterpark? Also, why the tolls to get in and out of the complex and extras fees? Thank you

Tabatha:

There is fishing on the resort grounds and you will need a PA Fishing License. We can help you with the license process when you arrive.

Thank you for Talking2Me.

Sam Arnett

Mrs. Yeager:

Please forward your confirmation number to sam.arnett@splitrockresort.com and I will take care of all your concerns.

Thank you for Talking2Me.

Sam Arnett

Mr. Peters:

Thank you for the kind comments. We will pay more attention to maintaining the rooms. All of our staff enjoyed hosting your family reunion and will be very happy to hear you enjoyed your time with us.

Thank you for choosing Split Rock Resort, we apprecaite the opportunity to serve you and your family.

Thank you for Talking2Me.

Sam Arnett

Dear Sam…My wife and I were part of the planning team for The Judson Family Reunion July 25-29 at Split Rock. You will be glad to hear that we had a great time because your staff made it so. Their attention to our needs was unprecedented in my experience and everything went off with barely a hitch. I’ve been around a long time (I’m 80) and have planned Association Conventions for 2000 people as well as meetings for much smaller groups. The only negative thing in my view was that minor maintenance of rooms could use more attention. It’s the impression. Fixing loose wallpaper and paint touchup would go a long way toward a more positive impression. For example: my wife and I had a room in Slope Side that was very nice, but there was a wallpaper seam that had opened up and it took away from the perfection of everything else. I hope these comments are useful.

Hi Mr. Arnett – I just booked a vacation 10/31 – 11/7 at the Galleria and I was just informed by previous vacationers that the rooms are old and dirty ance since my son is asmatic to request an upgraded room. I called and spoke to many people although no one can help me. I am a timeshare owner, if that matters. Please help me find an upgraded room I do not want to be disappointed with my choiice of vacationing since I only get the one week. I believe I am giving adequate advance notice. Thank you for your time and consideration on this matter. Constance Yeager

I have aother question we will be there 9/4-9/11 is there fishing on the grounds of split rock if so do you need a permit.

Hello, This was our first time at Split Rock Resort. We are a family of 5 to include two granddaughters ages 7 and 9. We have the girls for a week every year and we normally take them to a Jelly Stone Camp Ground primarily because of all the activities they offer for children. We had the opportunity this year to try this resort, a co-worker is trying to sell his timeshare and allowed us to use it for his week so we can check it out. Quite frankly, I am enjoying my stay. Our room (2 bedrooms at the Galleria) although very comfortable is very outdated. This is a nice place but why isn’t management taking the time to update their rooms? My first thought was how outdated it looked. Even the lamps look like they are from the 80′s. The kitchen counters are not only VERY dated they have damaged areas where someone either burned or scratched the counter tops. The appliances i.e coffee maker and can opener are so low end, they look like they come from the dollar store. Sorry but at least black and decker would be better which is not that expensive but of better quality. You can tell they are cheap just by looking at them. I know it must be very expensive to update such a large hotel but a few rooms at a time should REALLY be considered. The other very important aspect is the DOC activities are advertised as though it is going to be a fun time. Well, for 7 and 9 year olds it is very very limited. Today for example there is a pre teen show and tell and face painting but it’s at the beach and they are calling for rain all day. The only other thing that is of interest to them is a craft time at 5 p.m. both girls are not into sports at all — they both do dance at home so the soccer clinic which was the only other option for them does not interest them. Additionally, before we came on vacation, the girls were so excited that there was a movie theatre on site but when we got here the only movie playing was Inception (rated PG13) which me and my 13 year old went to see but the granddaughters will not be able to enjoy the movie theatre unless of course they can stay up till Midnight tomorrow night to watch Avatar and I don’t see that happening. Looking around at the families that are here while we are here, there are a lot of children under 13… why not offer a general audience disney type movie for chiildren in the afternoon and the adult movie in the evening. I did enjoy the movie with my daughter but feel bad that the granddaughters won’t have the opportunity. and if you are interested in making money, which by the price of the waterpark it appears you are then why not offer a different movie mid week. We would go back to the movie theatre but not to see the same movie. The lake at the beach appeared to have a film of gas over the water. This is probably due to the fact that there is a boat dock close to the swimming area. Potential hazard for kids. There was also a sewer smell by the bar area. Now speaking of water park…We went to the water park yesterday… before I go any further, I must say that I strongly believe guest should get a discount for the water park – a huge discount if you want them to go back. It cost $40. per person so a family of five pays approx. $200.00 for one day. and even though we had an awesome time at the water park, it’s a once and done… we won’t go back because of the cost. If it had been $10.00 per person, a family of five could enjoy the waterpark which incidentally should be part of the resort activities more than just once. ok Sam, I apologize for all the negative, I understand it is difficult to please everyone all the time… You asked for comments… me personally, I am enjoying my stay and if it weren’t for having to entertain two little girls and one teenager, it would be great. Maybe we will consider coming back but as a couple without kids. Thanks for listening. Marilyn

Hi Sam, our family stayed at the lodge for a few days towards the end of July (07/19 thru 07/21 confirmation #249355) and even though my family enjoyed the lake, we were very dissastisfied with the accomodations. I know that you state frequently that the resort is not a five star resort and that it would be best classified as a 3 star one, however how is the lodge classified? I mean there are so many things that need to be fixed from the lightning, to the carpeting to the rooms. I would be hard pressed to give it more then 1 star.
Here is a list of all the items that we found wrong with our room:
the mattress was horrible, no support and bowed in the middle.
the mattress’s had black spots on it (mold?)
it rained for a while on our last day and the rain came thru the window moldings.
I had to kill two bugs on the ceiling of the room- which was unacceptable but when you have children sleeping in the room it’s down right disgusting.

I went to the front desk on day one and asked about the mattress and bug issues and they responded that the bug issues happens because of being situated on the lake (seriously?) While I was told that all the rooms have similiar bedding I was at least offered the chance to move to another room in that buidling however a move to another building was not possible without us having to pay the difference. (how is that fair?)
I should have called you and asked for your assistance with these issues while we were there but stupidly I did not, I just took what the front desk told me to be gospel. Like two of your employees mentioned to me after I told them about our room situation,” what do you expect form the rock?”

I know you cannot correct the past for me however I strongly recommend that management put some money into overhauling that building as I would not receommend staying at the lodge to anyone, let alone someone staying with children.

Thanks for your time

Sam,
Do I need a Fishing License to fish in the Pond Only ??
Last year when I was there there was no direct answer. Some say No but others say Yes. Please get back to me before Friday. I will be coming up on Sat.

I was a guest at the split rock resort lodge last weekend. It was terrible, The staff was rude and was annoyed when we asked for help. I paid for 4 rooms at $200 each, the TV’s were from the 70′s very small. There was no coffee pots in the room and when I asked at the front desk where there is coffee available at 6am, he sent me off the resort to McDonalds, then I had to pay to get back on the resort property. A couple of our rooms weren’t cleaned. My family and I waited over an hour and half for our lunch at the restaurant in your lodge, and finally left after they said, it would take even longer. I was very unhappy with the service that we got and would never recommend anyone to stay at this resort. Sorry, but, I’ve received better service and treatment at the lower cost motels.

Mr. Ventrella:

The unit will be cleaned and personally inspected prior to your arrival.

Thank you for Talking2Me.

Sam Arnett

Hi Kelly:

Thank you for allowing me the time to look into your concerns prior to getting back to you.

I am happy you and your family enjoyed some of the food at the Galleria and Bel’lago.
For your information we do not give large salads at Bel’lago to make up for small entree portions. All of our portion sizes are industry standard or larger. We have changed our veal purveyor due to other comments like yours about a tough product.

I apologize for the actions of our time share sales staff and have copied your comments to the Director of Sales for the marketing company. I am sure he will be meeting with the individuals involved and retraining them to make sure no one else experiences what you and your husband did.

We do provide discounts to the water park for hotel guests through our Splash and Stay packages and the Adventure Card. We have several room and water park ticket packages (Splash & Stay) that provide water park admittance at greatly reduced rates and the Adventure Card provides seven half price entries plus discounts at resort outlets and area mercahnts. I am sorry you were not aware of these offers.

Again, I am sorry we disappointed you with some aspects of your stay at Split Rock. If you will be kind enough to forward a mailing address to sam.arnett@splitrockresort I will forward a gift certificate you can use for a future stay at the resort.

Thank you for Talking2Me.

Sam Arnett

Mr. Ventrella:

If you decide to stay at Moseywood, I will have a bike rack moved to the complex so you can store you bicycles.

Thank you for Talking2Me.

Sam Arnett

Mr. Ventrella:

Our Moseywood townhouse complex is a time share facility that has been around for a while. The units are clean but older and not of the Ritz Carlton type. I have searched our inventory for the dates of your stay and we are full and I have no available units to upgrade you to.

To be very honest, if you are looking for the Ritz, you may want to consider changing your reservation to a date we have Westwood or Willowbrook units available. If you decide to stay in the Moseywood, I will personally inspect the unit prior to your arrival and make every effort to see your family enjoys their time with us.

Please let me know.

Thank you for Talking2Me.

Sam Arnett

Howard:

I have upgraded your reservation to accommodations that will be comfortable for a family of five. You will be in a Willowbrook unit. The confirmation numbers are 251649 and 254878.

Thank you for Talking2Me.

Sam Arnett

Patty:

I have asked Jody Cardoni, our activities director to get back to you with offerings and prices.

Thank you for Talking2Me.

Sam Arnett

We’re staying in a Moseywood Villa. Is there somewhere to store our bikes?

Sam (or is it Archie?):
We arrive next week (conf #253707). Four of the five of us are looking forward to it. My wife, a little nervous (more the Ritz Carlton type). Please, please, PLEASE tell me our townhome will be clean, otherwise I’m

Hi Mr. Arnett,

I made reservations for my family of 5, children ages 13-23, from August 15-19. We are so excited about our vacation to the Split Rock and can’t wait to visit.

A concern: We reserved a room at the lakeside lodge with a cot .. an upper level room is our preference, but were told our room would be on the ground floor, I think it should be enough time to request this.. A friend who has stayed at the resort mentioned that the room may be too small for my family. I called and there are two 1-bedroom suites available at the Galleria. I have also been told to make sure we get a renovated room (as we have 3 asthmatics in the family) no matter which building we decide to stay in..

Would the Galleria option make more sense? We look forward to your response so we can make an informed decision.

Looking forward to hearing from you.

Thanks so much.


Howard

I don’t see info on the SR website for prices of mini golf and other recreational offerings. Only price I can find is for the waterpark.

Thanks Mr. Wong. Its guests like you that make Split Rock rock.

Thank you for Talking2Me.

Sam Arnett

O’Leary Family:

The special packages you mention are generated from our Owner Services office. There will be some sent out this fall.

Thank you for Talking2Me.

Sam Arnett

Palminteri Family:

We look forward to your arrival.

Thank you for Talking2Me.

Sam Arnett

Dear Mr. Arnett,
My son, husband, and sister arrived at Split Rock Resort on Sunday, August 1st. We are staying in the Slope Side Mini Suites. This is the first time we have ever vacationed at your resort.
I have to tell you, my feelings are mixed about Split Rock. On a positive note, Maria, who checked us in was wonderful! She was friendly and had a wonderful personality and sense of humor. The service was outstanding at both the Galleria Restaurant and the Bel’lago Restaurant. The Galleria burgers were outstanding but the nachoes were terrible. The food at the Bel’lago was horrible. The servings were very small for the price and the veal was tough and overcooked. The salad, on the other hand, was beautiful, delicious and plentiful. I got the impression that due to the small dinner portions, a large salad was given to compensate. After eating at Bel’lago, we have chosen to eat off property for the rest of our vacation. I am so glad that we made this decision, we had one of the most outstanding meals in Jim Thorpe!
My husband and I are interested in a timeshare so we decided to do the timeshare tour. When we arrived back at the Welcome Center with our timeshare salesperson (who was very nice by the way) the manager wanted to make a sale, dropping the price of the unit by approximately $9,000.00. When he realized that at this time we were unable to give the deposit, he walked away, burying his head in a newspaper, and ignoring our goodbyes as we left. We were sent to the “television room” to wait for our $100.00 and $20.00 refund. A man came in, took us to his office, where he offered us a timeshare for a little over $5,000.00. We were very surprised at the drastic drop in price. Before the sales pitch continued, I mentioned that we had to go, we were going boating. He commented that we can afford to boat but we cannot afford a timeshare. I thought that this was rude, unprofessional, and unacceptable. I have been in sales myself and I have to tell you, I would never treat a client that way. These tactics are in my opinion, unfortunate and the owner of your resort should be ashamed for allowing these unprofessional practices to continue.
Lastly, I think that the prices for your waterpark are outrageous. The fact that you do not offer discounts to those that stay on the property is unacceptable. We are staying here at Split Rock Resort and I believe that you should honor that and provide discounts. I have stayed at waterpark resorts in the past and this is the only one that does not give admission disccounts to their guests. This is both greedy and in my opinion, bad business on your part. Talk about overpriced and not worth the admission you are asking!
Finally, I have to tell you, IF we come back, I will be more aware of what you get and what you have to offer.
Thank you.
Finally,

Hi Sam.
Thank you for responding to my message. After reading all the feed back it looks to be a place our family been looking for..
our conf#252204
Maybe we will get to meet you in person when we check in.

Thank you for your time
The Palminteri Family

Sam: We are owners at Willowbrook and in the past I have gotten emails with links to owners only special packages, and were happy to have stayed Valentine day weekend due to that email. To be honest, I haven’t seen anymore of these emails are are wondering what the owenr only specials are (if any). We are looking to come up Columbus day weekend.

Dear Sam,
Indeed we have taken care of our issue over the phone and you have been a great representative of Split Rock, which makes Split Rock truly rocks.

Wong Family

Hi Sue and Palminteri Family:

We look forward to your arrival on the 27th and thank you for choosing Split Rock. With so much to do at the resort I am sure you and your family will have a great time.

Please forward your reservation confirmation number to sam.arnett@splitrockresort so I can personally look after your arrangements and vacation at our resort.

Again, we appreciate you choosing Split Rock.

Thank you for Talking2Me.

Sam Arnett

Monica:

I will ask Doc to keep his activity posting up to date. We look forward to your arrival at Split Rock.

Thank you for Talking2Me.

Sam Arnett

Gail:

Thanks for the kind words about your reunion at Split Rock. We enjoyed hosting your event and look forward to seeing you again.

Thank you for Talking2Me.

Sam Arnett

Hi Cathy:

We have WIFI throughout Split Rock with the strongest signal in the Galleria.

Thank you for Takling2Me.

Sam Arnett

Mr. Wong:

I believe we took care of your concerns over the phone. If I may be of further service please call. It was a pleasure thinking to you and I look forward to seeing you at Split Rock soon.

Thank you for Talking2Me.

Sam Arnett

Dear Sam, I do not know if you remember me/us. I have wrote you a few times regarding our experience in Split Rock. We always have fun and have enjoyed our experience in Split Rock to the point we managed to purchase the membership at SR as well. Today when I called SR and requested a membership card, I have received a bad news which made us very upset. When we purchase the membership, we were told that we can use the amenity as day use (much like most time share resort would do). Today the lady said something that we are not able to do so. The whole point of us purchasing this is to be able to bring our kids to have fun in split rock with the day pass. We even called SR to confirm this before purchasing, the title company have confirmed it as well. Now I am not sure if it is just mis information or the lady did not really understand me…. would you please assist us in this matter? you can reach me at my Email as provided… or you can provide your phone number to me, I will give you a call.
Thank you very much Sam

Hi Sam: Is there WIFI at the resort?

I wanted you to know how pleased our family was to spend the time at Split Rock Resort for our first family reunion. Your staff goes out of their way to make it a pleasant experience. We’ll look forward to planning another reunion in the future. Thank you!

Doc Holiday activities: Hi Sam – as I mentioned we’re arriving next weekend and were curious if Doc will update the website’s listing of acitvities. We print them out before we get in the car. It keeps the kids busy on the long ride from Boston to discuss and highlight the activities they want to do.

Hi Sam!! I am really glad you have this blog. My family and I are coming to the resort Aug. 27th for the first time. I am very happy reading all of the messages from guest, it really makes us look forward to it. Due to last year going to Pine Grove Resort and was very disappointed and disgusted. We were and are worried about going to another resort. When we found your resort it is what we are looking for. So we decided to give it a try. It reminds me of a resort that we went 2 for 10yrs with our children it was Brookdale (owned by ceasers poconos) but closed down 2 yrs ago.
Reading your blog and all the wonderful things quest have said we are looking forward to our stay. Maybe this will be our family resort that we were looking for the last 2yrs.
Thank you. The Palminteri Family.

Monica:

Try building IX.

Thank you for choosing Split Rock for you vacation.

Thank you for Talking2Me.

Sam Arnett

Carla:

I will make every effort to see that your units are side by side. The Willowbrook area is a new development and all of the units are in very good condition. The actual unit you will be assigned is decided the week of arrival and is based on occupancy during the week and check out patterns.

Thank you for choosing Split Rock for your vacation, we look forward to your arrival.

Thank you for Talking2Me.

Sam Arnett

Michelle:

Thank you for the very kind comments about our staff. All of us enjoyed hosting you and your family this summer and look forward to seeing you again soon.

Thank you for Talking2Me.

Sam Arnett

Brian:

I am sorry that my reply is a day late and a dollar short. Labonte was here last night.

Thank you for Talking2Me.

Sam Arnett

Stan:

I am very happy you and your family enjoyed your time at Split Rock. We will be working on Bel’lago and the arcade during the off season. I will also make sure we take care of the gazebo are taken care as well.

Thank you for choosing Split Rock we apprecaite your business and look forward to seeing you next year.

Thank you for Talking2Me.

Sam Arnett

Dear Sam, We have been going to S.R. for years. Always a good time. I have some comments both good and bad: 1) The carpet in the Bell’ago needs replacing, so do the old dingy pictures and frames. The food is great though. Nice fresh fruit for breakfast, I would love to know where you get it. 2) The shuffleboard indoor table in the rec center is broken. When you have an activity at a resort that most people don’t have at home, they like to do it. That is one of them. 3) The acrade is fun, but most of the games are 10 years old. Needs some updating. 4) Your mini golf course if one of THE BEST COURSES EVER! Good upkeep on the greens. You have put down some white astroturf in some of the “sand Traps” which is fantastic. The shingles on top of the central gazebo need replacing. You may want to do it before the understructure starts to rot. Keep up the good work Stan

will Bobby Labonte be at S.R.R. on Fri.7/30?

Hello Sam. My family and I were just looking over some pictures from our visit to Split Rock back in early June. My 2 daughters absolutely LOVED the resort and have been asking all summer if we can return for a quick visit before school starts. During our stay we met some other fellow Virginians and have formed a nice relationship with them. We had a great time on the excursions with Doc and his crew in addition to various other activities…especially the waterpark. I just wanted to say thank you a hundred times over for employing such a wonderful staff that accommodated our every need.

013855915
014352949

Mr. Arnett, we have two parties arriving at Willowbrook on August 15th. The unit number on our reservations says F. I would like to find out if the two units will be adjacent as requested when I booked with Interval. If units have already been assigned, can you tell me which unit they are in, and if they have been recently updated? Thank you.

Hi Sam – We are arriving in 10 days for the 3rd summer in a row and can’t wait to get there!!! I have a question about the Property Map that is available on the web site… It labels the Westwood Villas with roman numerals, but does not show the villa numbers. How do I figure where our villa is? (#1031) Thanks! Monica and Derek

Aaron:

I am not a fan of Trip Advisor because they allow anyone to post without identifying themselves and verifying they actually stayed at the property they are reviewing and that there is any truth to their claims.

Split Rock Resort is showing its age and some facilities and amenities are wearing to the point of renovation. However, the resort is clean. There are no bed bug infestations and will not be until a guest brings some in. Our bed bug problems are 100% cured with in 24 hours of discovery. I frequently stay over at the resort and have always found the Willowbrook bedding to be very comfortable. The pools are cleaned several times during the day but all experience heavy usage during the summer months.

Your children will enjoy the resort as there is so much for them to do.

If you forward your confirmation number to sam.arnett@splitrockresort I will make sure you have a room facing the woods or golf course. There is more than enough parking at the Water Park.

I hope you decide to join us Aaron as I am sure you and your family will enjoy your time at Split Rock as over 90% of our past guest have.

Thank you for Talking2Me.

Sam Arnett

Wendy:

I am sorry but I do not have any pictures of Galleria rooms that I can e mail to you. I thought we had them on our web site http://www.splitrockresort.com under accommodations.

Thank you for Talking2Me.

Sam Arnett

Nel B:

We have Wi Fi at Willowbrook and I do not see why the fifty percent discount would not apply to all the bikes. We do not have any other deals for the Water Park during the summer months. Look forward to your arrival.

Thank you for Talking2Me.

Sam Arnett

Hi Mr. Arnett,

We will be checking in on August 20th, wanted to know if there was WiFi in the suites (Willowbrook). Hoping for a work-free holiday, but might not be possible.

Also, if an adventure card is purchased, and we wanted to rent 4 bikes, would the 50% off apply to the entire rental? Any other deals for the indoor waterpark?

Do you have any pictures of the Deluxe rooms in the Galleria? They have pictures of every other room except this one……..

We are planning our first trip to SplitRock on August 22-24 and will be staying at Willowbrook. Like some others, I have become concerned after reading reviews on TripAdvisor. I am specifically concerned about the cleanliness of the accomodations (including the bedbugs issue which i saw you responded to below) and general cleanliness around the resort, specifically some of the pool areas. I also read of some issues about the comfort of the beds at willowbrook and I am especially concerned as my wife is 6 months pregnant.

I really want to try out SplitRock as it sounds like the kids will have a great time. Can you alleviate my concerns?

I also read that having a room facing the parking lot is not desirable. Is there a way to reserve a newer room away from the lot? We also plan to drive over to the waterpark area as we got the summer plash package. Is there adequate parking by the water park even though it is open to the public?

I will say that finding this blog and seeing how you responded to all issues has by itself given me some confidence in SplitRock.

Tabatha:

The unit is a renovated two bedroom townhouse with living/dining area and kitchen on upper level and two bedrooms, two baths, sauna and whirlpool on the bottom level.

The activities for the holiday weekend will be similar to those posted on our web site http://www.splitrockresort.com with a few additions just for holiday weekend. The holiday schedule will be posted one week prior to the Labor Day weekend.

During the summer we do not offer discounts to the water park with the exception of the Adventure card which provides seven water park tickets and discounts at the resort and area businesses for $99. There is no charge for one year olds.

Thank you for Talking2Me.

Sam Arnett

Chris:

I believe there is a $15 observer charge for the water park. Talk to our party planner about any promotional packages she may have for observers. I am sorry but I can’t help you with this.

Thank you for Talking2Me.

Sam Arnett

Jennifer:

I do not know of anyone locally renting power boats. There is a carnival in Mt. Pocono that will be running through the dates of your stay. The area is usually full of festivals, fairs and carnivals and our information desk in the lobby can provide you with this information when you check in.

Thank you for Talking2Me.

Sam Arnett

for this package, can parents get in and just observe without paying? we want to bring 20 kids for a birthday party. we will probably have 5 parents, who will just want to watch the kids and another 4 or 5 who will pay to swim with the kids.
–
Midweek Classic Birthday Package
includes:
4 hours H2Oooohh!!
Pizza Party
$25.95 per person
‘Midweek Pricing Not Available in High Season-refer to calendar for High Season Dates”

OMG you look like Archie Bunker

Hi Sam,
We exchanged with RCI it says unit 1023 week 9/4-9/11. What kind of unit is this? What actvities are schedueled for the holiday weekend? Are there discounts for the water park? do they charge for 1 year old?

Thanks

We are arriving Saturday, 7/31. We are owners @ westwood and our family always enjoys our visits to Split Rock. This year we were hoping to rent a power boat. Do you know of any places that we could rent from near by? Also we usually take a day trip to Knoebels but were wondering if there would be any local fairs going on?

jspang:

If you have trouble finding our rates on the web site, please call 800-255-7625 and talk to our reservations agents.

Thank you for TAlking2Me.

Sam Arnett

Michele:

You are welcome. Enjoy your vacation.

Thank you for Talking2Me.

Sam Arnett

Sam: We checked in yesterday and I just wanted to thank you again for helping us with the two bedroom Willowbrook upgrade, it is beautiful. We are owners of the 1 bedroom at Willowbrook and this really makes us sorry we didnt purchase the 2 bedroom timeshare when we had the chance

we should not have to jump through hoops to find your prices. if i go to a store to buy something and thay make it hard i go someware else

Gail:

I am glad I could help.

Thank you for Talking2Me.

Sam Arnett

Amy:

I am glad I could help.

Thank you for Talking2Me.

Sam Arnett

Mrs. Campbell:

Ashley from our lost and found office tried to contact you and my Rooms Division Manager called you but could not leave a voice mail as your mail box was full.

We were unable to locate any sunglasses from unit 154. and there are no prescription sun galsses in our lost and found closet.

Thank you for Talking2Me.

Sam Arnett

Lucy:

The arcade is not updated. More than one person can use the adventure card. We still have the barbecues on Sunday. Sorry about the arcade Lucy, we are still working on the plans and new location. Look forward to seeing you soon.

Thank you for Talking2Me.

Sam Arnett

Nurse Cindy:

Nice to hear from you again. The lake has sunfish and rainbow trout and of course the Conga Fish. Legend says this Fish is huge with really big teeth and likes to snack on husbands of nurses so make sure your significant other comes prepared (a very large club would probably be in order). Our movies change on Friday. See you soon.

Thank you for Talking2Me.

Sam Arnett

Bill:

Look forward to seeing you again this year. I am sorry but I only have a weeks noitce on what movies the distributor will be sending us. I will e-mail you a few days before your arrival with what we will have at the movie theater. This is the best I can do.

Thank you for Talking2Me.

Sam Arnett

We are coming to stay 8/13 to 8/20. THis will be our third year and we absolutley love it. We stay at the Galleria in the two bedroom suite. Our first year we had a small roof leak in the room and we were offered the opportunity to relocate to another room outside the galleria but we chose to stay and to just hope it didnt rain anymore…For our troubles your staff was very accomodating and gave us passes to tennis, miniature golf, bowling. We were very happy. We plant o come back every year. One question, what movies willbe playing the week we are there? For some reason we never get to see a movie there because we saw it before we get there. So this time we want to make sure we don’t see the movie before our trip…LOL…Thank you.

Hi Sam, It’s just a couple of weeks and we are headed up to splitrock for our vacation. Just a few questions If I may . First of all Our boat is reistered and we will be bringing it up. The husband and kids want to go fishing. They don’t know what kind of fish are in the lake, so don’t know what bait, or eguipment to bring. Could you please let us know. The second Question I have is could you please tell me what day the movie theather movie changes hoping to maybe see two while we are there. thank you for your time hope to see you in a couple of weeks . Nurse Cindy

Hi Sam: I have a few questions for you.
Has the arcade been updated? can the $99 waterpark pass be used by more than one person? DO you still have Sunday barbecues (or any day barbecues)? Thanks for all you help Looking forward to our visit next week…Lucy

My husband and I stayed at the resort July 12-16th and attended a conference there. We stayed in one of the villas (152) and my husband left his prescription sunglasses in the room. I have called four times and left four messages with the ‘Lost and Found’ and have YET to receive a response! I am surprised by the lack of customer service and poor guest relations.It is hard to recommend this place as a result
What I am asking for is some sort of reply, either a call or e-mail whether you have found them or not.

Sam, Thank you very much for the information.

Mr. Arnett,
Thank you for your prompt assistance in having your Group Sales Manager correct the Judson Family room situation. It is very much appreciated. I am so ready to come to Split Rock and enjoy the time spent there.
Sincerely,
Gail Peters

Mr. Peters:

I believe your concers have been taken care of by our Group Sales Manager.

Thank you for Talking2Me.

Sam Arnett

Ms. Peters:

I beleive your concerns have been taken care of by our Group Sales Manager.

Thank you for Talking2Me.

Sam Arnett

Michele:

Since Curves closed I do not know of any local facility that offers exercise classes. I am sorry I cannot help you.

Thank you for Talking2Me.

Sam Arnett

Jessica:

Please visit our web site (www.splitrockresort.com) to discover all the promotions and packages we have available in August. The call our reservations office at 800-255-7625.

Thank you for Talking2Me.

Sam Arnett

Amy:

Please call 570-722-9111, extension 804 and ask for Linda Szoke. She will help you.

Thank you for Talking2Me.

Sam Arnett

That’s a bummer! Can you or someone on your staff recommend a local facility that may offer exercise classes?

Hi: I sent 2 emails regarding a group of girl scouts from East Stroudsburg Unit requesting information as I am a leader for one of these troops I specified a date of October 23, 2010 would be available for our group. I sent this in early June and now it is mid July. I plan on calling and hoping for a better result. Thanks for your time.

Dear Sam,
I would like to come there the following dates:August 18-22,2010.Ive been highly recommended by one of my co-worker. I was wondering if theres any promotion for those dates?

Michele:

We have water aerobics and nature hikes at the present time.

Thank you for Talking2Me.

Sam Arnett

Mr. Arnett,

This note is in regards to the Judson Family Reunion scheduled for Sunday July 25 through Thursday July 29, 2010. Members of this family have been planning this reunion since September of 2009. My husband and I came to the resort and decided this would be the best place to hold such an event. We have family coming from California, Texas, Florida, Georgia, North Carolina, South Carolina, New Jersey and Pennsylvania. This has personally been an exhausting venture to make sure your personnel has everything they need from us in a timely manner and we have kept our promise.

However, today I find out that there is a major issue with three of our reserved rooms for three families. No one has ever mentioned in the past that promises would not be kept. Your group reservations staff wanted prior reservations for specific rooms for different families by a certain date. Phone calls were made, deposits given, we have done our part and now this disappointing (without regret from your group reservations staff) that these were requests, not reservations! I would say this is rude and ridiculous! Can you imagine how these people will feel after traveling all day to find out NOW they will not have the rooms they reserved and paid for?

I will be waiting patiently to hear your response as to how you will resolve this issue today!

Sincerely,
Gail A. Peters

Mr. Arnett…

I am writing on behalf of the participants in the Judson Family Reunion scheduled for your Split Rock Resort from Sunday, July 25 through Wednesday, July 28. A situation has arisen that is unacceptable to the local and long-distance planners of this first-ever event.

Three of the rooms that were requested for various personal reasons we are now told at the last minute are not available because of a need to satisfy “some time share people who, even at the last minute, get preference” over folks like us. The rooms offered to these attendees are not acceptable. Since September of 2009 we have gone out of our way to provide Split Rock with everything they said they needed when it was needed…even before.

I realize that we may be a small group by your standards but we are a diverse group with diverse needs and reserved our rooms to provide the comfort level our attendees expected.

Please tell me that you will be able to correct this for us.

Many thanks.


Clyde P. Peters

Hello:
We are coming in Friday, July 23-July 30 and I was wondering if there will be or if they have been conducting any group exercise classes, such as aerobics or kickboxing like they did last year. I didn’t see anything on the recent schedule.

Hi Sam,
Just got back from Split Rock and we had a blast! Loved the New Pinata Party. Doc and his staff always come up with Great ideas for activities. Never a dull moment at the Rock! We Loved the new Karaoke machine. Thursday night was was so much fun. Hey Sam, do you thinkg maybe you might come out and sing ? Let me know when and we will schedual our week. ;0) Tell Doc and his staff thanks for a great time. Thanks Sam ..see you all next month.

Jack:

Please read back through my blog and you will find I have addressed every concern my blogers have had with reviews about Split Rock. Please forward your reservation confirmation number to sam.arnett@splitrockresort and I will personally take care of your reservation, inspect your unit prior to arrival and make myself available to you throughout your stay at the resort. The real problem with review sites is satisfied guests seldom post reviews on them and on this blog. I created the blog for people to communicate their concerns to me directly and they do and I resolve them to the best of my ability; something the review sites could care less about (resolving concerns).

I look forward to hearing from you soon.

Thank you for Talking2Me.

Sam Arnett

Jack:

A lot of people say that.

Thank you for Talking2Me.

Sam Arnett

Terry:

See me when you check in at the Galleria and I may be able to help you. Ask for Sam and remind me of this conversation.

Thank you for Talking2Me.

Sam Arnett

Lucy:

I am not aware of any.

Thank yoou for Talking2Me.

Sam Arnett

Lucy:

I am not aware of any area operations that rent jet skis. I am sorry I cannot help you.

Thank you for Talking2Me.

Sam Arnett

Are there jet ski rentals in the area? Lucy

We are coming to Split Rock for a family vacation August 2. Do you offer any discount tickets for your in-door water park and/or Camel Beach Water park. Thanks, Terry

By the way…you look like Archie Bunker.

Was looking forward to my first visit at Split Rock until I read the reviews. Got to admit they don’t look encouraging…To say the least. ! Care to comment ?

Lexi:

We look forward to your arrival. I am at extension 781 so feel free to call me if I can assist you during your time with us.

Thank you for Talking2Me.

Sam Arnett

Dr. Sherman:

Please read my reply to Lexi about bed bugs as it explains our policy on the matter and how we take care of any problems. It is ten comments down from yours on my blog.

You will find the Galleria to be clean and showing some age as we have not renovated the public areas and units recently. Our Executive Housekeeper is European trained and very good. If you forward your confirmation number to sam.arnett@splitrockresort.com, I will have your unit thoroughly inspected prior to your arrival.

I frequently stay unannounced overnight at the resort and have always found the units clean with very few minor exceptions. During the summer months we run close to 100% occupancy and I do not think we would be able to do this year after year if our units were unsanitary. Please understand that Split Rock is not a five star property; it is however a very good three star resort with more amenities than any other resort in the area.

I hope you decide to join us as I will enjoy looking after your stay personally. Please let me know if I may be of further service prior to your arrival.

Thank you for Talking2Me.

Sam Arnett

Hi! I am the winner of a Splash & Stay Package through NJFamily.com. I made a reservation with your resort for 8/29/2010. After reading some negative reviews on online travel sites, I am concerned about the trip and am debating using the package. My specific concerns are about room cleanliness and a possible bedbug issue. As a physician and a mother, I am extremely concerned about the sanitary conditions. We are booked to stay in a Galleria Two Bedroom Suite. Can you please reassure me about these issues.
Thank You!

Sam,

Thank you for answering my concern about the bedbug issue so thoroughly. Our confirmation number is 245181 and we will be arriving on Tuesday.

Sincerely,
Lexi

Dani:

The coupon book is part of your registration packet you receive at check in.

Thank you for Talking2Me.

Sam Arnett

Linda:

The World Cup final will be playing on TV sets in our sports bar and other lounges.

Thank you for Talking2Me.

Sam Arnett

Kathy:

The beach area and outdoor pool are open through Labor Day weekend. We extend one or two weeks if the weather is warm.

Thank you for Talking2Me.

Sam Arnett

Hello,
Just wondering until what date the beach area and outdoor pool are open? Thanks:-)

My family is coming up this Sunday. Unfortunately I did not consult the World Cup final schedule when I booked our vacation and I have 5 very unhappy soccer fanatics that are concerned about missing a minute of play. Do you know if the World Cup game will be broadcast on any of the tvs in the lounges or bars at the resort?

I am an owner and did not receive a coupon booklet. We will be visiting 8/8-8/12. How do I get a discount booklet?

Thank you.

Regina:

I am sorry about your loss a few years ago. Please let me know if there is anything I can do to help you during your visit this year.

Thank you for Talking2Me.

Sam Arnett

Lexi:

My initial response is I wish people would not bring them into hotel and resorts. That aside, if we suspect a problem with bed bugs, ticks, fleas or other insects, the unit is inspected by our Chief Engineer, Executive Housekeeper and pest control contractor.

If there is no evidence of infestation, the room is stripped, sealed and placed out of inventory for 60 days. It is reinspected weekly and if there is no further evidence, the unit receives a preventative treatment and is returned to inventory. If evidnece appears in the unit it is treated by our contractor.

If there is evidence of infestation, the unit is stripped, sealed and treated by our contractor a minimum of three to six times and is held out of inventory for 90 days.

Since bed bugs are brought into the resort by guests staying overnight, we tran our housekeepers and supervisors to recognize any sign of them when cleaning the unit. This training is on going and thorough.

Please remember we are in the mountains and often flea and tick bites are mistaken for bed bug bites and it is very difficult to tell the difference between them. Of the two reviews you spoke of, one of them did not show any sign of infestation when examined by our contractor and it is now out of inventory for sixty days. The second one may be a possible infestation. Both will be treated as a precaution and the one held out of inventory for 90 days.

We have over 600 overnight accommodations at the resort and I assure you with the exception of the one unit all of them are clean and bed bug free.

If you forward your confirmation number to sam.arnett@splitrockresort I will personally inspect your unit with our contractor prior to your arrival.

In closing, I would like to mention that a bed bug investation at Split Rock is rare and if one does occur, the matter is quickly investigated, the guest advised and treatment is swift and thorough to eliminate the problem before the unint is rented again.

Please contact me if you have further questions or concers.

Thank you for Talking2Me.

Sam Arnett

After reading two very recent reviews on Trip Advisor, I have concerns about my reservation. What is your response to the bed bug allegations?

We are timeshare owners and come up every year. We have a wonderful time and my kids love all the activities that they offer. Doc and his staff are so wonderful and very helpful. The front desk girls in the Galleria are so very professional and helpful.

Unfortunately a couple of years ago during spring break,I lost a digital camera and a lot of money that was in my camera case in the movie theater. I was there for a presentation and my camera was taken. I left notes all over the hotel asking for my digital picutres which I never got back. The money I know was not going to be returned. Hope you enjoyed your spending spree, but isn’t ironic how bad luck goes around. The person who took my belongings, and you know who you are, I cannot wish you enough bad luck for the rest of your life.

Maureen:

Cottage renters are able to use facilities that are open to the public. Other amenities require a recreation pass that the owner of the cottage purchases for his or her renters.

Check our web site http://www.splitrockresort.com for our Summer Super Saver package; it is a really good deal and includes access to all the resort has to offer with additional fees applied for mini golf, PGA golf, the movie theater and a few other amenities.

Thank you for Talking2Me.

Sam Arnett

Cathy:

Jody has been off for a few days. I will send her another reminder to contact you and I am sure she will.

Thank you for Talking2Me.

Sam Arnett

Lucy:

I will try my best to get you into the room you want. Horseback riding is available at our sister resort (Mt. Laurel) about five miles from Split Rock.

Thank you for Talking2Me.

Sam Arnett

Lucy:

I am sorry I am unable to change the number of beds in our Willowbrook units. The units were designed for the sleeping accommodtions they have and cannot be changed. See me when you arrive and if you remind me of this conversation and occupancy permitting I will work out something to help you.

Thank you for Talking2Me.

Sam Arnett

Ed:

I am sorry but we have run into problems in repairing the fitness center spa. The cost is way over what we budgeted and the project is on hold until later this fall. If you see me when you arrive and remind me about this conversation I will arrange for some passes to the spa at our sister resort.

Thank you for Talking2Me.

Sam Arnett

Stan:

We have cookouts open to the public at least once a week through the summer. We look forward to your arrival.

Thank you for Talking2Me.

Sam Arnett

Sam,

Stayed there at Willowbrook 6-20 2010 to 6-27-2010. Had a very nice time. The only thing was there were a number of private parties at he lake beach. I just wish they had at least one cookout or something we could participate in. Last year I remember paying a $10 fee and enjoying it very much. I hope I don’t seem silly? We are returning on 7-10-2010. Can’t wait to get back there.

Sam – We have been coming to Split Rock since 1992 (Villas and then Willowbrook), and we really enjoy the whole campus. We especially appreciate the activities staff. We are always amazed at how well all of the landscaping is kept up!

Last summer, the hot tubs in the 2nd floor fitness area of the Galleria were closed. Prior to that time, your blog said that they would be opened again in May 09, but they were still closed when we visited in June 09. Is this nice area open again, or has this amenity gone to the bottom of the list? We always enjoy this area, and were disappointed that it had been closed for so long. Thanks for answering!

Ed and Mary Goodwillie

Hi Sam: I also noticed someone else questioned about the sleeping arrangements at Willowbrook and never thought to ask. BUt is it possible to have 2 beds in one of the bedrooms instead of the one? Lucy

Hi Sam:
Well – another year has gone by and we are eagerly awaiting our yearly trip to SPlit Rock. I will be coming with my 18year old daughter, her boyfriend and my two grand daughters (ages 12 and 7). We actually will be celebrating the 12 yr olds birthday while at Split Rock. Our week is scheduled for August 1-8 in 2bdrm at Willowbrook. Last year you were kind enough to answer our request for more specific accomodations and I hope you will be able to do the same this year. We just loved every minute of our vacation last year and Willowbrook was fabulous. We are requesting, if possible to be in the newest unit at Willowbrook, upper floor rooms and NOT facing the parking lot. My reservation number is:
605958. I hope you can again help us.
PS. Is there horseback riding nearby anymore?
Thank you..Lucy

Sam,

I have not yet heard back from Jodi in reference to what activities are “free” and which ones there will be an additional fee for.

Thanks

My family and i are interested in staying at Split Rock in August. I have been advised by someone at my job that it would be better to rent a house on the property, as oppose to staying at the resort. I have children so of course i am trying to save money. Does a family renting a house for a week on the Split Rock property give them access to all of the amenites of what is on the Split Rock grounds?

Eileen:

It is our pleasure to recognize your parents and we look forward to your arrival.

Thank you for Talking2Me.

Sam Arnett

Ann:

Saturday, July 3 at 10 PM.

Thank you for Talking2Me.

Sam Arnett

Duane:

Thanks for the note and I am glad you had a good time at Split Rock. May I ask you to do me a small favor and post your experience with us on
TripAdvisor.com.

Thank you for choosing Split Rock, we apprecaite your business and look forward to the opportunity to serve you and your family again.

Thank you for Talking2Me.

Sam Arnett

Mr. Boater:

The resort does not control Lake Harmony or the size of boats allowed on the lake. I am sorry but I cannot help you with this.

Thank you for Talking2Me.

Sam Arnett

Tami:

July 4th is one of the busiest weekends of the year for the resort. Please contact me when you check in and remind me of this conversation and I will do my best to help you.

Our activities are posted on our web site http://www.splitrockresort.com.

Thank you for Talking2Me.

Sam Arnett

Carlos:

What type of discount are you looking for and when do you plan on staying at the resort?

Please let me know and I will try to help you.

Thank you for Talking2Me.

Sam Arnett

Darcie:

We will do our best to honor your request.

Thank you for Talking2Me.

Sam Arnett

Spoke to Maria in reservations,gave her my request about 3rd floor near elevator side. Hopefully it will work out. She said she made notation “near elevator” Ijust don’t want an inside room, I would like an outside room with windows. I hope this happens>>>>

thanks
Darcie M.

I just checked with your reservation department, the only offer a 10% discount. not 50%

Sam, I’m not used to blogging so I hope I’m doing this right. Any how, We are booked into Willowbrook on Fri, July 2nd Unit No F. From what I understand, these units have one queen bed in each bedroom. We have two teenage kids of opposite sex who don’t mind sharing a room but do mind sharing a bed, so we need at least 3 real beds for our vacation (so we won’t have to listen to a fight about who gets a bed and who gets a pull out or sleeps on the sofa.) If theres a way we could keep our quality of accomodation, but get three real beds! We will be checking in on the 4th of July due to one of my senior moments (mix up on date of airline reservations) . Are there some July 4th activities that are actually happening on July 4th?

I travel to split rock every year to enjoy a week of fishing and boating. Over the past couple years I have noticed the size of boats growing. My understanding was that the size of boats were limited to 18-19′. Last year during, during our stay, we encountered several large boats 21′or more. Is this being monitored? I feel a boat this size greats a big risk to other boaters. I also noticed ghat there was a 21′ craft moored at a house next to the resort. This lake may be getting too unsafe for us to return.

Sam,

Just got back from the week trip, sorry did not get a chance to meet you, but surprising to the “City folk people”, we had a ball. The villas you moved us to was GREAT. I would highly recommend them to all.

Doc and his group had nice activities and up to midnight which was nice to us late folks who like to stay up late. Jim thorpe trip with Tom was great and very educational.

Spread the word to the folks, we loved this place, and will recommend it on our timeshare membership site TUG to help you guys. A lot of walking but a great time !!!!!

Duane

what day are they doing the fire works for the 4th? Thanks for any information

I just wanted to say how generous Split Rock is! I sent a menu from 1951 when my parents Honeymooned at Split Rock (got lots of pics to show also) and Split Rock is giving us a 2 days stay…My mom who will turning 80 when we arrive in August is THRILLED….Can’t wait to see where mom and dad honeymooned! Thanks Split Rock and to Linda who has been a big help in arranging everything…

Joe:

I guess I have to fess up and tell you the story of my picture. When I frist started the blog I had my picture displayed and one reader who knew me personally told me the picture me look like a grumpy old man. Then she let me know a second time and a third. As a joke, I posted a picture of Paul Newman in my place. That resulted in a few more comments from a few more people so I moved George Clooney in for a while. As time went on I got tired of looking at Goerge every time I visited my blog so Mr. O’Connor came along. I am now seriously thinking of replacing him with Cary Grant. I hope you don’t mind, I have to have a little fun with what I do.

Thank you for Talking2Me.

Sam Arnett

Janett:

Please forward your confirmation number to sam.arnett@splitrockresort so I can personally look after your reservation and stay with us.

Thank you for Talking2Me.

Sam Arnett

Ms. Savino:

I agree with you, Loretta is great. If there is anything I can do for you or your sisters after your arrival, please let me know. My office extension is 781 and I am usually on property.

Thank you for choosing Split Rock and thank you for Talking2Me.

Sam Arnett

Cathy:

I have asked our recreation director to get back to you with the information requested. If you do not hear from Jodi Cardoni in a day or so, let me know.

Thank you for Talaking2Me.

Sam Arnett

Sam,
Can you tell me exactly what activities/recreation/amenities are included (meaning no additional costs to me) when I stay at Split Rock? Also could you list the ones where there is an additional cost to me.

Thanks,
Cathy

Hello Sam,

My name is Marge Savino, and my 5 sisters and me are due in at your resort on Saturday for one week. I wanted to take this time to bring to your attention the outstanding service we received from Loretta in your time share office. She demonstrated an amazingly, kind and willing spirit to help us with a dilemna we had. But I’m getting ahead of myself.

My sisters and I got our timeshare many years ago. We did it so we’d have a place to gather once a year ~ just us gals. With life always so busy, and time being a bandit for sure, we’ve come over the years to look so forward to our week together. We live throughout the east coast, and most of the time, only get to see each other on this week we gather for, and properly named “Sister Week!” When we’re together it’s a very, low-key atmosphere. We cook together ~ so a big kitchen is always a must, we play cards, we have a book club ~ but most of all Sam we just love being together. For many years prior to the timeshare purchase we would gather at one of our homes each year. However, after a few years we decided that we had to look for an alternative place because the sister who hosted it always worked so hard. Hence the purchase of a timeshare ~ and since we’ve never looked back. When we exchange our week we always look for that “home setup” and villas, while not always available, are really the best suited for us.

This year we exchanged our week for a week at your other facility ~ Mt. Laurel Resort and Spa. And while we knew we weren’t getting a villa, it was still an opportunity to see somewhere else in our part of the country. We had tried to get one at your resort but to no avail.

Fast forward to yesterday morning ~ Wednesday. I got a call with some very disturbing information about the resort we were only days away from arriving at. It was first hand information too Sam so I knew it to be true, and my friend was insistent we not stay there. But the wheels for our annual trip have been in motion for over a year, and now days away from actually arriving at the resort I knew I had to try and do something. And this is how I talked with Loretta.

I contacted your timeshare office and got Loretta on the line. She said she had time to listen, and I explained what had happened, and asked if there was a possibility to transfer to Split Rock. She was extremely kind and understaanding, and shared that while there wasn’t any availability at that time, she’d make a note in the system to call us if something came up, especially if there was a villa too. She also, shared that upon our arrival at Mt. Laurel to call them to see if there had been a cancellation. Well I’m sure you know we figured, while she was very kind we probably would not hear back as this is summer time, and the Poconos are reowned for their “cool” get aways!

Well imagine how THRILLED we were to get the message today we had our reservations moved to your facility! Sam ~ to us Loretta is an angel, truly! She demonstrates to us an immeasurable amount of “real, honest” care for the guest! And my sisters and I are already convinced that Split Rock is the kind of place that you can overlook anything when you know the staff really does care about you!

So, in closing we can’t WAIT to arrive at our villa Sam ~ and perhaps we’ll even meet you too! And if not ~ during the week just follow the aroma of some amazing cooking because that’ll be us! Thanks again ~ so very much for hiring employees like Loretta! She’s the geniune article!

warmest regards,

Margaret Savino

Hello,

I just booked our stay for the 4th of July weekend. This will be the first time that my family will attend your resort and we are looking foward to it. I was very happy with all the activities our resort has to offer. It seems that it has everything for everyone. I will come back and write to you about my experience in yuor resort after our stay. It has been a family tradition for all of our 9 members to get away for the weekend of the 4th of July. I really hope that this resort will be part of our tradition.

Thank you
Janett

Tks Sam, I new you would know who people think you look like. You look just like him and that isn’t a bad thing either.

Joe:

I have often been told I look a lot like Mr. O’Conner.

Thank you for Talking2Me.

Sam Arnett

Joe:

It is the man in the picture.

Thank you for Talking2Me.

Sam Arnett

Michael:

See me at the front desk when you register at the Galleria and I will see that you have a pass to the fitness center at Mt. Laurel.

Thank you for Talking2Me.

Sam Arnett

Hi Cathy:

You should be good to go with your tickets. If you have any problems, I am behind the front desk at the Galleria and will help you.

Thank you for Talking2Me.

Sam Arnett

Cee:

You need to talk to Anna Cataldo in Owner Services and she will make every effort to help you. Her number is 800-255-7625.

Thank you for Talking2Me.

Sam Arnett

Hello. After getting married on April 2010, my husband and I decided to come to the Poconos for our honeymoon. We had a wonderful time and was even better when we learned of and bought the time share with Split Rock Resort. The main reason why we were interested in the Split Rock Resort timeshare was because of the services provided by Interval. My husband and I are were preparing for an overseas job in England, where we are currently located as of June 2010. We wanted to be sure to use the interval services in other locations besides Split Rock for the next three years. Now that I am ready to use the interval services, I was advised that Split Rock only pays for one year. This is NOT what my husband and I were informed during this process. After sitting and touring for several hours, we were NEVER informed that Split Rock only pays for one year. This is very disappointing and very misleading. For several months now, my husband and I have been bragging about this resort services, and now we found out this information. Our representative seemed very nice at the time and seemed as though her and her manager were more than happy to work with us. We both feel as though we were scammed of our money because of this large mis-communication. We were told everything else, except for this. My husband and I are considering selling the timeshare at this time, but I just wanted to express our anger with this situation. As mentioned the lady was nice at the time who sold us this timeshare, she expressed her personal stories, how she married at the courthouse, how her and her children used the timeshare, and how she was expecting her first grandchild. Again, this is expressing our issue so that management and other guest here is informed of this situation. They were so quick to have us sign on the dotted line that they forgot to mention this….go figure!

hi sam,

I have complementary water park tickets compliments of the Garrison Memorial Elem. PTA dated 5-8-10.

I will be visting in July. Just want to make sure I will have no trouble using these tickets at the water park.

Thanks

Hi Sam,
Well it’s that time again and we will be arriving in a couple of weeks. I checked out the calendar of events and it looks like we will miss the fireworks again. One of these years we will hit it right. Last year there was a excellant 4th of July picnic down at the lake. I was wondering if this was going to happen again this year. I also was wondering if I am a guest at The Willowbrook, Can I use the fitness center at Mountain Laurel? See you on the 4th.

Plus, you didn’t answer who your GM of the resort was.

Sam look close its Carroll O’Conner. This is somebody, but not Sam Arnett that is answering this, right. Because, you look just like Carroll. Only Sam would know what am talking about.

http://www.bing.com/images/search?q=carroll+%22o+connor%22&FORM=IGRE2#focal=504637ea451122a33a2bfc640c2a24c1&furl=http%3a%2f%2fwww.sitcomsonline.com%2fphotos%2fcarrolloconnor-april32000.jpg

Charles:

You can enjoy ESPN and ESPN2.

Thank you for Talking2Me.

Sam Arnett

Who is red rock?

Thank you for Talking2Me.

Sam Arnett

Martha:

We are working on some new material and we never really know when changes will be made.

A man of many faces.

Thank you for Talking2Me.

Sam Arnett

Joe:

It’s the man in the picture.

Thank you for Talking2Me.

Sam Arnett

Hi Sam, I have looked at your photo. I have an actor in mine who I think you look like. Do you know who I am thinking of? I think you do it’s kind of obvious to me and probably to you, right. His first name was Carroll, right. You can tell me if am right or not.

Great website and you offer a fabulous wine & beer festival. Split Rock is also very clean with a lot of amenities. I have never stayed there, but I have been on numerous occasions.

Can you tell me who your GM for Split Rock is at the moment.
Great Job!!

hi sam,

how are you doing? that picture is just okay. i am sure you can do better than that. will you be changing it through out the summer?…hope so. see you soon

martha

will there be a red rock reunion there on 8-14-10.

Hi Sam,

Would like to find out if ESPN is in the TV service list. Want to watch FIFA World Cup during my visit.

Thanks

Michele:

I am not sure what the schedule will be in July. There will be classes available in July most like several per week. Check out website prior to your arrival and they should be listed.

Thank you for Talking2ME.

Sam Arnett

Michele:

It was a pleasure to help you and we look forward to your arrival.

Thanks you for Talking2Me.

Sam Arnett

Sorry,we are not a camping resort.

Thank you for Talking2Me.

Sam Arnett

whoooa, this place seems crazy expensive, can we just set up a tent on your lawn.

Sam:

I heard from Stephanie DeRosa regarding the 2 bedroom upgrade we requested and I just wanted to say thank you so much! You have made my day, this is great news and truly apprecated. Now only 6 more weeks until we arrive and we cannot wait! This makes owning a Willowbrook Timeshare even more rewarding! Thanks again!

Michele & Ben

Sam:

When we were there last July there were a few times during the week that different excercise classes were offered throughout the day, like kickboxing, step aerobics, etc. Is this still offered, how can I see a schedule of what is typically offered in a week as far as group exercise classes?

Michelle:

All of the available coupons for the water park are listed on our web site.

I apologize if some of our operators were short with you and only hope you realize they usually have calls backed up and the answers to most of the questions they are asked can be found on our web site. I will have their team leader review proper procedures with them to make sure they understand the value of what they say. Again I am sorry and I think you will find our staff polite, friendly and willing to help.

Thank you for Talking2Me.

Sam Arnett

Brenda:

Some facilities are open to the public and include the movie theater, bowling alleys, fitness center, restaurants, lounges, mini golf, PGA 27 hole golf course and game arcade to mention a few.

Thank you for Talking2Me.

Sam Arnett

Michael:

Our web site will explain the Adventure Card and any other discounts we have available for the water park.

Activities at the lake include swimming at the lagoon, paddle boats, canoes, row boats, and lake cruises.

Activities are scheduled daily (please see the web sit for this week’s activities) and we have gloves for ball players.

Look forward to seeing you over the 4th.

Thank you for Talking2Me.

Sam Arnett

Sam,

I will be staying at split rock for the 2nd time the last week of June through July 4th. When we came last year in February the kids had a great time and are looking forward to our visit at the end of the month. I have a few questions — I know we receive a coupon book as timeshare owners but I know there are other “deals” to be had. Can you explain the adventure card and how it works? Also I ‘ve heard mention of an “activity?” card – not sure that’s the right name. Are there any other typers of discount packages that would be useful to know about? Are ther discounts for the waterpark?

Since this is our first summer trip I’m curious about the activities…can you explain what’s available at the lake – i.e. boating – what type and cost?

How do the activities work…are things like softball games scheduled…do you have gloves for the players or should I bring?

Can’t wait to come and see the fireworks on the 3rd.

Michael

Your resort looks fabulous …are all the facilities available to day guests or only to guest staying at the resort ?

Dear Sir,

I just found this site as I have been doing more “research” on the area before we arrive to the resort in the next few days. I have read several places that there is a coupon/discount for the waterpark, but I have not been able to find anything. If there is such a thing, could you please enlighten me on its whereabouts? Our schools here in VA finish earlier and we are headed up for a weeklong vacation before the summer rush. My daughters are very eager to spend the week at the resort and have been visiting the website quite often since we booked back in December ’09. From time to time, I have called the resort with questions on various topics as I have been trying to plan the week out and several times I have been disappointed by the responses/attitudes of the individulas who answer the phone. I REALLY hope that these first impressions do not carry over and signify what the staff at the resort truly represents. I am looking forward to a fun-filled week!

Hi Cindy:

Please forward your confirmation number to sam.arnett@splitrockresort along with a note about needing the second unit and I will see what I can do.

Always a pleasure to hear from you.

Thank you for Talking2Me.

Sam Arnett

Charmaine:

Please contact Anna Cataldo at 800-255-7625 for complete details about your stay at Split Rock.

Thank you for Talkin2Me.

Sam Arnett

Donna:

The coupon booklets are distributed to all time share owners and exchanges. When you arrive, ask for me at the front desk and remind me of this posting. If we have discounts available for the water park at that time, I will see that you get some.

Thank you for Talking2Me.

Sam Arnett

Michele:

Send your confirmation number along with a reminder note of this posting to sam.arnett@splitrockresort.com and I will see what I can do to help you.

Thank you for Talking2Me.

Sam Arnett

Mr. Dobbins:

Thank you for taking the time to bring your concerns to my attention. Please accept my personal apology for the inconvenience you and your family experienced.

Bel’lago dining room was understaffed for the volume of business experienced due to employee call offs and management forecasting a lower volume of business. I agree that the hostess did not handle your situation correctly and I will talk to her.

The Galleria menu has changed to provide more variety of food offerings to our guests. The Chef and the kitchen staff haven not changed. We have received many favorable comments on the change and I am sorry it fails to meet your personal expectations. We plan on semi annual revisions to the present menu offerings and hoepfully the changes will be more to your liking.

The bowling alley attendant will be retrained in guest relations. No matter how busy we are there is no place for being rude.

We will work very hard to make the changes necessary to eliminate your concerns. I am sure you will see a vast improvement on your next visit.

Thank you for Talking2Me.

Sam Arnett

Ms. Simsick:

I will have your name placed on the waiting list for the Villas. The Galleria two bedroom suites have two bedrooms and I believe three televisions.

We look forward to your arrival and let me know if I may be of further assistance.

Thank you for Talking2Me.

Sam Arnett

Mr. Bennett:

There is more than enough for your boys to do at Split Rock. Please visit our web site at http://www.splitrockresort.com.

Please contact me at sam.arnett@splitrockresort.com with your conifrmation number and I will make sure you are taken care of with a renovated room.

Coupon booklets are in your check in packet. We have ample information on day trips to Scranton and Jim Thorpe.

We look forward to your arrival.

Thank you for Talking2Me.

Sam Arnett

Sam,

Love the site !!! I am coming via RCI for the first time to Split Rock and bringing 2 teens (21 and 18). We are coming late in June. Do you think they will have enough to do there ?

Also, been a little worried about the comments of the rooms being run down. I know people can be petty, but I have a wife that will not be happy with a run down room. We are staying in a 2 bedroom suite in the Galleria. Was wondering if you can see if we can get a remodeled room if available in the hotel, to make the visit pleasant. I am a TUG member, and would love to give the place glowing remarks !!!!

Any thoughts or coupon books you have would be great. We are planning day trips to Scranton and Jim Thorpe.

Thanks for your time, much appreciated.

Hi Sam,

We have a 2 bedroom suite booked at the Galleria beginning August 16. In the past 15 years of coming to Split Rock we have only stayed in the Villas and admittedly, feel we may be “loosing” some privacy and home-like feel that they offer.

We’ve never actually been in a suite in the Galleria and the reviews look mixed? That being said, we’ll likely spend a lot of time out of the room looking for Doc’s wallet and enjoying all the other ammenities but it is still a bit of “gamble” to us to plan for a week. Is there a way to be put on a waiting list for a Villa? Is there only one bathroom and one tv for the whole suite? If so we may come up with a whole new series of Split Rock activities

As always, we are ~looking forward~ to a relaxing time at Split Rock.

Regards,
Faith Simsick

Mr. Sam Arnett

My family and I have been guests of Split Rock Resort since 2000 and our boys Dean Jr 8 and Anthony 6 love the resort. We always stay in the VIP suite. The front desk Staff Stephine and the other reps are very helpful and very professional to us. We checked in 5/28-5/31 2010. The water park is great.

A few issue we had though. We had dinner at Bel’lagos on Friday and the service was very slow. We had a 7pm resevation and did not get our dinner till 40 mins later. The waiter Marc said they were a little behind. Then on Sunday we went back and had a 6:30pm resevation and the woman told us the there will be a 50 min wait to be served and she also let us know that she was suposed to leave at 3pm and she had to stay and they were short handed. I owned a resturant 5 years ago and if some had a resevation I would honor it and make it plesent for them even if I was short handed and we did not need to know the hostses busniess about she was to leave by 3pm that day. So we left and went to the Village Squier off of 115.

I see you changed the menu at the Galleria Resturant and the food was good there when you had the old menu and Abdul is a great person and we have been Friends for 10 years and you should have more people like him. I like the old menu and food better.

We took our 6 year old bowling about 8pm and all the lanes were taken so I ask Natatlie the person we was working in the bowling area and she said to me come back in 15 and then when I did she said did I put me name on a list. Well I did not see any list and she did not ask me to sign in when I asked her for a lane 15 before. Then she was very rude and said to me she is very ourwhelmed.

In ending I enjoy coming twice a year with my family and I have had friends come to the resort too. I feel this trip was not like the other we had in the past and again the front desk staff is very good and professional but, the issues we had could of been avoided.

Thank you

Mr Dean Dobbins
VIP member

Wow Sam,
I Like your picture. Did anyone ever tell you that you look like Carrol O’conner/ Archie Bunker. You could pass for his twin, or at least his brother. August is comming soon, we are getting anxious for our week @ Splitrock. But I’am getting very nervous that I can’t seem to get a second room for our Kids to share. Nothing on the internet with I.I. for Aug. @ all . I have been trying for months and nothings opened till sept. I know that splitrock told me that I can call to see If I can upgrade to a second bedroom on june the 14th but there is no garentee that I can get a second room @ this time. Any suggestions ? Our kids will be so disipointed If they can’t come with us. As they have asked off work for that week. Only one of our 3 children have ever seen splitrock. Any cancelations ? We will take a room any where in the resort, can we be put on a waiting list ? if you do get a cancelation. My husband and I will be staying @ willowbrook for the week of Aug. 13th – 20th I know that you did tell me thats your busy time of the year. But our daughter told us that they really frown upon them taking the grandkids out of school during the school year. I belive that we will have to purshase a second bedroom @ splitrock with our timeshare so we don’t run into this problem in the future. Please help If you can. thank you for your time.
Nurse cindy

hello mr. arnett,

i just booked a 2br @ willowbrook through Int. Int’l. i received a confirmation & it states owner is developer, unit # F. pls. provide
me with some details about our future stay. thank you for your
time, sir.

-charmaine

WE ARE BRINGING 4 GENERATIONS TO SPLIT ROCK 6-18 THROUGH 6-25 , ARE THE COUPON BOOKLETS GIVEN TO ALL GUESTS ON ARRIVAL? WE ARE INTERESTED IN THE WATER PARK FOR THE PRE-SCHOOLERS AND WOULD APPRECIATE ANY DISCOUNT CONF. # 015591019 thanks

Sam:

We are Willowbrook timeshare owners and will be coming back for our 2nd year, from July 23-July 30. We had a great time last summer we decided instead of trading for another destination to come back to the Pocono’s. We stayed in the 1 bedroom last year & found it cramped with 2 adults and 2 growing boys, so we thought we would pay the extra money to upgrade to the 2 bedroom. When we booked they said we couldn’t do that unti 2 months before, but the chances were good, however when I contacted reservations today which is two months prior to try and upgrade to the larger unit, I was very disappointed to learn that there were none available. The lady was very nice and assured me she would put me on the waiting list, but really what are my chances of something opening up? I just don’t know if we could do a week with a one bedroom, what are my options?

Gail:

I am excited too. We look forward to your arrival and let me know if you need anything else.

Thank you for Talking2Me.

Sam Arnett

Fanya:

Please forward your confirmation number with a short note to sam.arnett@splitrockresort and I will check the reservation to amke sure you have an renovated room.

Thank you for Talking2Me.

Sam Arnett

Jeremy:

Contact me at sam.arnett@splitrockresort with a short note and I will take care of you.

Thank you for Talking2Me.

Sam Arnett

Sharon:

Please call Anna Cataldo our Owner Services Manager at 800-255-7625 and she will help you.

Thank you for Talking2Me.

Sam Arnett

Hi Mr. Arnett,

I will be checking in to the Galleria on Fri 5/28 with my 2 sons (9 & 13 years old). I booked this getaway through Interval International (confirmation #015653781). I was concerned about some of the negative reviews I read about the rooms. I do realize you can not please all of the people all of the time. I was a resort manager for several years and know how petty people can be. I would really appreciate it if you could let me know what type of room this is? It looks like my boys will really enjoy themselves with all of the activities you have to offer. I just do not want to be unhappy with the room.
Thank you for your assistance.

Sam do you offer any Law enforcement/firefighter discounts and if so do you offer them for Canadian residents visiting your resort ?

Sam,

I know it has been a while (please note date on origional posts). However, as our stay gets closer I want to let you know that no one contacted me regarding an updated room. If you can let me know the status it would be greatly appreciated.
Fanya

Thanks so much, Sam! We are all very excited about our trip!