Welcome
September3
Good day and welcome to my blog. I am Sam Arnett, Director of Resort Operations for Vacation Charters, LTD, parent company of Split Rock Resort and Golf Club.
I opened this blog to provide our guests (past, present and future) with a clear line of communication to the upper management of the resort. I am here to listen and help.
Let’s Talk!
Liza:
Ahert’s Supermarket is located on Route 940 about five miles from the resort in Blakeslee, PA. If you come to Split Rock from the east and get off on Exit 284 from I-81, you will see Aherts on the way to the resort.
Thank you for Talking2Me.
Sam Arnett
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Nurse Cindy:
Hope to see you this Winter.
Thank you for Talking2Me.
Sam Arnett
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ebeere Reply:
February 11th, 2010 at 9:21 pm
hi Sam,
I have been in your resort a few times and always enjoyed our stay. I booked again today for this weekend , booked at 5pm, at 6:30 i got a call and found out that i have an emergency to deal with and can’t go away, at 7pm I called to cancel and they won’t cancel our reservation, I can’t believe that this hotel that is family friendly has no consideration for family emergencies. My name is eileen beere and I booked through hotels.com …i feel like i have been tricked, the policy said cancellation could be done on 2-10 up to 11:59 pm , but I booked on 2-11. My husband called stephanie many times to try and sort this out and she was very rude and wouldn’t help us out at all. I feel that this is a holiday weekend and you can get another customer for this room , she said they have had to turn people away, so there will definitely be someone to take this room, can you help us out at all?????????
Thanks, Eileen
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Stephanie:
I believe Jack Frost and Big Boulder are both open during the Christmas to New Year’s week unless there is no snow. Big Boulder opened last week so I assume there is enough snow for skiing.
Split Rock has a sledding hill and charges $5 per seld to use the hill. It is not cold enough for our pond to freeze for ice skating; hopefully it will freeze by Christmas. There is no fee for skating and we do not rent saktes.
The water park will be waiting for you.
Thank you for Talking2me.
Sam Arnett
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This will be our first visit to your resort at Split Rock and we are hoping for a wonderful stay. We exchanged our time share through RCI and will be staying the Christmas week, Dec 19th – 26th. Me and my wife will be bringing 3 Grandkids, ages 3, 7 and 10 with us and woundering what special activities are scheduled during this week.
Our confirmation states we will be staying in Unit 154. I call and was told this was in Moseywood Villas. I’m a bit concerned, because of some negative reviews of stays at Split Rock. I can not find any reviews on the internet for stays at the Moseywood Villas. Has this unit been renovated recently?
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Is there any place close by to the split rock hotel where you can go snowmobiling?
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Lee:
If you have your own snowmobile, Hickory Run State Park has some excellent runs; it is about five miles from the resort.
I am not aware of anyone that rents snowmobiles to operate on their runs in the Pocono area. Alvins in Mt. Pocono was the last one I know of and it is about 14 miles from the resort.
You may want to contact the Pocono Mountain Visitor’s Bureau for additional information – 800-762-6667.
Thank you for Talking2Me.
Sam Arnett
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Mr. Newsome:
Jody Cardoni, our Activity Director, will contact you with the schedule for Christmas week.
The Moseywood units were revenoated about six years ago. The appliances were replaced last year..
The units are a two bedroom town house type time share accommodation overlooking our golf course. I do not receive any negative comments on the Moseywoods and assume you will be satisfied with them.
Thank you for Talking2Me.
Sam Arnett
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About the sleds: does the resort rent them for $5pp? Depending on that answer, if we provide our own sleds is there still a charge? Looking forward to this coming week.
Regards, Dean
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I’m very sorry that it has taken me this liong to write back, but I did want to thank you for the upgrade to Willowbrook. As billed, the units are beautifully appointed, large and very well equipped. We again had a very relaxing and pleasant week at the resort. Kudos again to Doc and his staff for providing us with lots of fun activities- the pumpkin roll was a blast
Sharon
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We are headed to the resort for a weekend stay and snow is predicted!! Do you have an area for sledding if we bring our own sleds? What types of “snow” activities might you have planned on premise?
thanks so much!
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Eli:
We have sleds available for $5.00 each and our sledding hill is a lot of fun. If there is enough snow we have snowshoe hikes, snowman making constest, snow fort building and the like. Check Doc Holiday’s daily activity sheet for a complete listing.
Thank you for Talking2Me.
Sam Arnett
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Sharon:
Thanks for the kind words.
Tnank you for Talking2Me.
Sam Arnett
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Dean:
We do rent sleds for $5 a day. Our insurance carrier will not allow privately owned sleds on the hill. Our sledding hill takes you down the lower section of our old ski trail and it is a lot of fun.
Thank you for Talking2me.
Sam Arnett
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had such a great time last year during presidents week that we are planning on coming back again in 2010! had a great time tubing nearby and then relaxing by the fire in the bar area and swimming with our son. we had a lot of fun at the morning movie and the planned scavenger hunt. there were a lot of organized activities for the kids and my son loved going downstairs every morning to pick up the days schedule! so much to do to keep us busy the whole day!! wish the main restaurant by the indoor pool area would have accomodated us for valentines dinner, though. we went down to a nearly empty restaurant and they denied us entry because of nearing reservations and we were forced to go into town for dinner. would have rather spent our time and money at the resort. we did speak to the manager at the restaurant and he was very rude. we did report this incident ( which was the only negative thing we had to say) but did not get much of a response. this, however, will not prevent us from coming back. just hope that manager could deal a little more friendly with the guests!
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Dear Sam,
We are taking the kids for New Years and would like a place to have dinner only and then plan on going to the water park. I hear you cant purchase Dinner only and you have to purchase the Party as well. I also heard the Bellago is Adult Only. Is this true??
Where can we have dinner this year for the family?
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Mrs. Gannon:
I am very happy you and your family had a good time at Split Rock last year and are coming back again in 2010. My phone extenison on property is 781 and I want you to call me for your dinner reservations as I will look after them personally.
I am sorry the manager was short with you and assure you it will not happen again. If I may assist you in making your reservations please let me know; my e-mail address is sam.arnett@splitrockresort.com.
Thank you for choosing Split Rock, we appreciate your business.
Thank you for Talking2Me.
Sam Arnett
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Jarrett:
Please see Stephanie DeRosa at the Galleria Front Desk when you register and she will take care of your dinner only package. Enjoy your dinner and the water park.
Thank you for Talking2 Me.
Sam Arnett
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Sam:
Want to thank you for putting us in Willowbrook. The suites there were awesome.
Also, want to thank th staff at the Galleria, everyone was very pleasing and courteous.
Will definately visit again.
Thanks
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Just booked Willowbrook through exchange on Interval International for end of June. Our children have already sat and looked at the website with us and are excited for the waterpark and activities you have to offer. Looking forward to our June 2010 stay!!
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Sharon:
We look forward to your arrival in June. If I may be of any assistance until them please contact me at sam.arnett@splitrockresort.com.
Thank you for Talking2Me.
Sam Arnett
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Thanks Raj. I am glad you enjoyed your stay and look forward to seeing you again soon.
Thank you for Talking2Me.
Sam Arnett
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Hmm… I read blogs on a similar topic, but i never visited your blog. I added it to favorites and i’ll be your constant reader.
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Hi Sam. We bring our family and friends to Split Rock often and love the resort. However, we don’t love the game room at all. For years, there has been talk of upgrading/replacing the games with a new provider. Definitely needs it! When we were up a couple of months ago, half of the games were out of order. Its very dark and dirty down there too. We are coming up this week and not looking forward to letting the kids play in there. Will the game room be improved come our big family trip in the summer?
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Hi Sam,
I just booked for a long weekend on Feb 5th at the Galleria. My daughter will be going with her children, both kids have autism. The activities you offer will be great for them, thats what excited me about your place. The reviews are concerning me though, could you please tell me if the two bedroom suite we will be staying in has been redone. Seeing by your previous blogs, everyone seems to be happy!
Looking forward to our stay.
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Mr., Mrs., or Ms. Stark:
In order to answer your question please forward your confirmation number to sam.arnett@splitrockresort.com.
Thank you for Talking2Me.
Sam Arnett
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Shauna:
I hope the game room will be improved by the time you return in the summer. We are working with several vendors now on a new design and updated equipment.
Thank you for Talking2Me.
Sam Arnett
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Welcome.
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Sam,
Your blog is very helpful – thanks for taking the time to keep it up. We exchanged a week through RCI and are coming up to Split Rock 2-9 Jan, staying in the Galleria. I have two questions for you:
1. Are there laundry facilities in the Galleria?
2. We have invited another couple to join us – if possible, can we request a suite w/ 2 queens, rather than one with twins?
Many thanks for your consideration and assistance.
Respectfully,
Art Gibb
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I have a vacation planned there for the week of Feb. 13th-20th. I have been reading reviews online about the resort being outdated, dreary, etc. can you please tell me if the room we will be in has been updated?
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Terry:
Please forward your confirmation number to sam.arnett@splitrockresort.com and I will verify your unit.
Thank you for Talking2Me.
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Terry Mather Quinlisk Reply:
January 5th, 2010 at 4:15 pm
Did you receive my email with our confirmation on it?
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Art:
There is a laundry on the first floor of the Galleria. Please forward your confirmation number to sam.arnett@splitrockresort.com and I will do my best to make sure you have queen beds.
Thank you for Talking2Me.
Sam Arnett
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we have reservations for new years arriving on 12/30/09 leaving 1/2/10
we have 2 kids that want to participate in many of the activites and waterpark but we could only get a room in the lodge how can we change to be in the main building as many of the reviews state that it is very difficult and a long wait for a trolley or bus.
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Hi Sam, I am trying to book our next vacation at Splitrock, on April 10-17th. We have RCI for our exchange. RCI does not have “Willowbrook” availability. I think this is where we want to stay. There will be six of us (our children: Victoria-15, Julie-13, & Kurtis-11, plus their grandmother, and my wife & I. I am concerned about the sleeping arrangements. With a 2-BR/sleep 6 or 2-1BR/sleep 4 each, I don’t know what would accommodate us best. The girls can sleep in one room but that would leave my son to sleep with his grandmother. Should we bring an air mattress or cot? How can you help us and what reccommodations do you have for our stay? Thank you and Happy New Year!
Sincerely, Karl L. Wolfe
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was wondering if you offer a military rate or discount?
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Dave:
We offer the military 50% off of our rack room rates and 50% off the room rate portion of any of our packages.
Thank you for Talking2Me.
Sam Arnett
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Sgt. Dave Reply:
January 10th, 2010 at 8:54 am
Thanks for your swift reply. Hope to be visiting soon.
Dave.
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Mr. Wolf:
You need to talk to Anna Cataldo from our Owner Services office. You can reach her at 888-218-6370. I am sure Anna will be able to help you.
Thank you for Talking2Me.
Sam Arnett
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Linda:
Your blog showed up on my mail today. I am very sorry I did not receive it in time to help you and trust everything worked out. If it did not, contact me and I will do what I can to make it right.
I am having my blog mail system checked out to make sure I get all mail in a timely manner and this does not happen again.
Thank you for Talking2Me and Happy New Year.
Sam Arnett
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We are staying in Willowbrook (2br) on an II exchange beginning 21 Jan. I looked on the timeshare website but could not find a floorplan. Do you know where I can get one?
Also, how strictly is the one-car parking policy enforced? We have family staying with us, but they are coming from a different location than we are. We want to make sure they will be able to park and use the resort.
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I just recently reserved a villa at Westwood for June 27-July 4th. I stay ed there last year as a guest and enjoyed it so much that we purchased an even year timeshare. I have some questions: I know the villas are being renovated — is it completed yet — and if not how do I make sure I receive a renovated unit? Also, I was told there would be fireworks by the lake on July 3rd – can you tell me about the event?
Thank you
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Hi Sam,
Although my children enjoyed the waterpark it was a huge pain to carry everything and dry them off as it was freezing and snowing out. The van only comes every hour so you must stand around and wait. All the activites my children wanted to do were in the Gallieria and were very disappointed when we missed an acitivity because we were waiting for the van. The activites they did make were very enjoyable so it was very unfortunate for them to miss some. When we arrivied we asked to be put on a waiting list for an available room at the Galleria, and we were never notified of any openings ,yet we were meeting people that had just walked in and were able to get rooms. Don’t understand why this happened. Being stuck at the lodge really put a damper on our vacation which the kids were really looking forward to. I would have appreciated it if the people working at the front desk would have honored our request.
It would have made a big difference for our experience at Split Rock.
Linda
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Linda:
I am sorry we were not able to place you in the Galleria. The front desk is usually very good about providing upgrades on request. The only reason may have been we were booked at the time you made the request. Please accept my apology for the inconvenience experienced by you and your family.
I am happy you enjoyed our water park and other amenities and activities of the resort. Please contact me personally at sam.arnett@splitrockresort.com the next time you make a reservation and I will make sure you get in the Galleria on a discounted rate. Please remind me of this blog.
Thank you for choosing Split Rock Resort we appreciate your business and thank you for Talking2Me.
Sam Arnett
Sam Arnett
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Michael:
When making your reservations, ask owner services for a renovated unit and have them confirm it with you. We will be working on renovations for another two years.
We will have a 25 minute fire works show on July 3rd at the Lagoon on Lake Harmony. The event is a lot of fun with large crowds.
Thank you for Talking2Me.
Sam Arnett
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Michael Reply:
January 4th, 2010 at 7:00 pm
Thank you for your help. I confirmed that I am currently in a renovated unit and a lovely woman named Carol made sure a note was attached to the reservation.
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Andrea:
Call our Owner Services office and see if they can mail or e-mail you a Willowbrook floor plan. Their number is 888-218-6370.
Your family can park and use the resort as long as they are in residence with you or you obtain day passes for them.
Thank you for Talking2Me.
Sam Arnett
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Michael:
We look forward to your arrival. Please let me know if there is anything else I can help you with.
Thank you for Talking2Me.
Sam Arnett
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I just returned from another stay at the Galleria. My family and I enjoyed ourselves. However, one thing that kept us on edge was we were not able to sleep soundly. The problem was we stayed with our 4 year old son who sometimes likes to explore on his own. There are no deadbolts on the doors (out of his reach) to prevent him from taking off in the middle of the night. The deadbolt on the door is easily unlocked when anyone tries to open the door including a 4 year old.
Having a secure door would have made our stay much more relaxing.
Thank you,
Michelle Scott
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Hello Sam
We wanted to wish you a very happy New Year. We are very excited to have booked our exchange for August 8. It will be our third year in a row and the kids are already talking about all the things they want to do – including new designs for their potato racers (!)
Looking forward to a great year!
Monica Bruno and Derek Clark
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Hi my family and I were thinking of staying at split rock but we were wondering if you offered a military discount. Thank You In Advance
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Dear Sam – My family and I are very disappointed in the buffet dinner this year for NYE. Staff seemed overwhelmed, there were no plates and no adult drinks after 9 PM – the bar staff simply left. Also, there was very little soda left and no diet soda at all! We were also placed at a dirty table that needed linens changed for 20 mins! When I did finaly get a plate (a small salad plate), there was nobody to cut the prime rib or server any food for almost 10 mins!
I know Im not the only person who felt this and it was as evidient by the long lines to speak to the manager on the floor that night – I feel for him. I hope SplitRock will learn from this and provide a better service for next year.
BTW – The Prime Rib was EXCELLENT once I got a piece! Very Very good!
Jarrett
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I just booked through RCI and our families are REALLY looking forward to thins vacation. We are told our unit is #2558, were exactly is that located.
Also are any meals included? I browsed the site and read somewhere breakfast and lunch were included, but only read that in the timeshare section, does that apply to us?
Thanks for your time!
Laurie
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Laurie:
Meals are not included with the time share week. You may purchase a meal package on arrival. Please ask our front desk associates about the package when you check in.
We look forward to your arrival.
Thank you for Talking2Me.
Sam Arnett
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Dave:
Look forward to seeing you soon.
Thank youfor Talking2Me.
Sam Arnett
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Jarrett:
I have asked Matt Riviello, our Food and Beverage Director, to get in touch with you and do what it takes to make you happy. I am sorry for the dinner experience on NYE and will do my best to see that we plan problems like that out of our future events.
Thank you for your comments and for Talking2Me.
Sam Arnett
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Connie:
We offer a fifty percent military discount on overnight stays. Hope you can join us.
Thank you for Talking2Me.
Sam Arnett
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Terry:
On January 6 I sent you an e-mail advising Anna Cataldo, our Owner Services Manager, will be contacting you.
Thank you for Talking2Me.
Sam Arnett
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Dear Clark Family:
Thanks for the New Year’s greeting. Let me know if there is anything I can do to help you prior to your arrival August 8th. Good luck on the racer design and Happy New Year.
Thank you for Talking2Me.
Sam Arnett
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Mrs. Scott:
I will be talking to our Chief Engineer about installing child proof locks on all entrance doors. We will get them installed as quickly as possible.
Thank you for the suggestion.
Thank you for Talking2Me.
Sam Arnett
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Just would like to know which building room #2558 is located in?
Thanks!
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i would like to know whose photo is on this blog. it is not the photo that appeared here last year. does it change every year? waiting for your reply.
thank you
martha
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I just exchanged to Split Rock through RCI for June 19-26. Our unit # is identified as #152. Could you tell me where this is and if it is a renovated unit? Also, on the RCI website it mentions that most amenities are additional fees. Do you have a price list available for the amenties that require additional fees?
Looking forward to our stay.
Thank you.
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Dionne:
Unit 152 is in our Moseywood section. It overlooks the golf course and is about 1/8 mile from the Galleria. It is not a one hundred percent renovated unit. All of the appliances have been replaced within the last year and the units painted. Please forward your mailing address to jody.cardoni@splitrockresort and she will respond with the amenity fee listing you requested. We look forward to having you with us. Let me know if I may be of further service.
Thank you for Talking2Me.
Sam Arnett
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Martha:
The photo is Paul Newman when he was about my age. I replaced my photo with his because so many people asked me to use another picture since I looked like a grump and the photo did not do me justice. I always wanted to look like Mr. Newman and I did not think he would mind so he took my place.
Now that the secret is out, I will have to move on from Mr. Newman. Do you have any suggestions?
Thank you for Talking2Me.
Sam Arnett
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martha Reply:
January 18th, 2010 at 3:18 pm
if you are going to keep george clooney’s photo, try and find one of him without sunglasses so we can see his eyes. if you can’t find one without glasses, look for bill clinton or better yet, why don’t you try your photo again. your photo did not make you look grumpy.
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Laurie:
You are in the Galleria.
Thank you for Talking2Me.
Sam Arnet
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Hi,
Have a reservation at split rock on 1/22 to 1/24 for a weekend of splash and ski for me and my family of five. Would like to know if split rock offers any discount (especially for families) to ski at JFBB. Would like to make this an annual trip for me and my family but after making the split rock reservation and discovering the cost to ski for one day to be over $360 I’m not so sure.
Thanks,
Jim
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Have the Westwood villas been recently updated? Do you think it’s better to have a two bedroom in a villa or in the galleria?
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Hello,
I have some questions about the lake area. Is there a beach area open for swimming? I looked at the hours of operation webpage but didn’t see the beach hour. Also, are there rental kayaks or row boats at the boat dock? Can we walk from a unit to the lake or need to drive?
Thank you!
-Thanh
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Hello…I noticed I posted this in the wrong area above…
I just wanted to compliment Harold from the acitivities department who was fantastic, inviting, and a good tour guide to split rock to boot! Also the waitress at the Galleria restaurant, Dot, for evening service was terrific and deserves cudos as does the omlette maker in the morning whose name I think is Gregg, unless he was just saying that as a play on words, Gr”egg”, regardless…he was friendly and professional and made a good omlette.
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Mr. McCaffrey:
Harold, Dot and Greg thank you for the kind words. It is nice to know you enjoyed their service and are kind enough to comment on it.
Thank you for choosing Split Rock, we apprecaite your business and I apprecaite you Talking2Me.
Sam Arnett
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Martha:
All the ladies at the resort say I look a little like Clooney so we are staying with Geroge’s photo a while. Who knows, I may get discovered at my ripe old age. Look forward to talkng to you again when I change the photo in a few months.
Thank you for Talking2Me.
Sam Arnett
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Thanh Lam:
There is a beach area at the lake called “The Lagoon” but it is not open this time of year as it is a bit cold for swimming. From Memorial Day through Labor Day it is open daily from 10 AM till dusk.
There are rental boats and kayaks and you can walk to the beach from the Lodge, Cottages, Moseywoods and Galleria. The walk from Willowbrook is a bit far so you may want to drive is you stay there.
Thank you for Talking2Me.
Sam Arnett
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Sue:
We are about half way through a renovation of the Westwoods units. If you have a large family you may prefer the Westwoods although they are about 1500 feet from the Galleria. If you prefer to be inside where all the activity is you will like the Galleria. I personally like the renovated Villas.
Thank you for Talking2Me.
Sam Arnett
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Jim:
We sell discounted ski tickets to JFBB. Skiing is expensive on weekends when resorts operate at prime rates. You may want to try a weekday package next year as the rates for the resort and ski area are lower.
Enjoy your weekend.
Thank you for Talking2Me.
Sam Arnett
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We are staying at Willowbrook 4/3-4/10. I am just wondering since we will be there over Easter if your restaurants will offer an Easter Dinner and if so if we need to call in ahead of time to make reservations? Thanks so much!
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Hi Doc,
I just thought that I would say hello. Joel, Alexander and I will be coming up this summer (and may be Craig). We hope to see you then. We have such great memories of our time at Split Rock over the last 8 years or so. Remember Alexander was only 5 years old then.
Have a great week.
Take care,
Kathie Kepchar
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Kathie:
You can reach Doc Holiday at doc.holiday@splitrockresort.com.
Look forward to seeing you this summer.
Thank you for Talking2Me.
Sam Arnett
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Michelle:
You can make your reservations when you check in. Bel’lago will offer a buffet dinner and the Galleria will offer an ala carte dinners.
Loook forward to your arrival.
Thank you for Talking2Me.
Sam Arnett
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I’ve never been to the Pocono mountains although I was born and raised in Phila., PA. Now live in Jersey. Would like to take grandkids to a “real ski lodge” with the whole fireplace, warm, cozy atmosphere, where you can sit in the warmth and watch the skiers and tubers freeze outdoors! Is Split Rock Lodge such a place?
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Good Morning Sam,
My family is planning a trip to Split Rock in early April for Easter week. What kind of weather should we expect ? Is there snow at that time of year?
George
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We just reserved a unit at Westwood for June. I tried to request an upgraded room when booking but was not able to get a guarantee.
I am staying in unit #1061 (confirmation #014964787).
Is tehre a way you can chack if this is a renovated unit, if not how do i go about changing to one that is renovated.
Thank you.
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We have been owners at Split Rock for awhile now and I was wondering how soon do we need to book for the wine festival in June. Do owners get any discounts on reservations for the weekend? Didn’t know about this blog.
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Bernice:
Please book your reservation as soon as possible. As a time share owner at Split Rock you will receive a ten percent discount on your stay. Get back to me if you have an problems with your reservations.
Thank you for Talking2Me.
Sam Arnett
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Fanya:
I will take care of the upgrade for you. You should receive another confirmation. Please let me know if you do not.
Thank you for Talking2Me.
Sam Arnett
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Fanya Reply:
January 31st, 2010 at 1:58 pm
Sam,
Still have not recieved anything. Not sure if it matters but I reserved via Interval International.
Thank you again for your help.
Fanya
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George:
The weather is usually mild but there is always the possibility of a snow storm in the early part of the month.
Thank you for Talking2Me.
Sam Arnett
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Chris:
To be very honest we are not a ski resort. To watch the skiiers and tubers outdoors you should contact Big Boulder or Jack Frost to rent a villa on the ski slope. If you want the kids to enjoy a water park and great outdoor and indoor activities you should talk to us.
Thank you for Talking2Me.
Sam Arnett
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I will be visiting Split Rock from 2/1 to 2/4. The last time I stayed, my son was young enough to sleep in a port-a-crib. Now that he’s 2 1/2, he’s too tall to sleep in one. Are there any accommodations for toddlers (i.e. bed rails or toddler beds)? I would hate to see him fall out of bed.
Thanks!
Stephanie
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Stephanie:
We have bed rails. Please request them when you check in or forward your confirmation number to sam.arnett@splitrockresort.com and I will have them in your room prior to arrival.
Thank you for Talking2Me.
Sam Arnett
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I have 3 units booked feb 14-feb21, at westwood, i would like to stay in one of the renovated villas if possible, but would also like to keep our group together, one of thus units is from feb 12 to feb 19, I look foward to our stay at split rock, we have stayed at the galleria in the past, and it was wonderful.
thank you,
carrieann cheeseman
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I am trying to find out rates for August 2011 for a group of 6 families. Web page goes to 2010 but July and August are sold out so I can’t get rates.
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why do you have a picture of george clooney as your profile pic?
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I just wanted to let you know what a nice time we had. My family stayed 1-16-10 to 1-18-10 for my wife’s and my anniversary. We had a nice time. The whole family loved the waterpark. The indoor pool is nice too. The place we stayed was remarkable as well. I believe it was the Willowbrook. I was pleasantly surprised by the quality of the movie theater as well. I was unsure what to expect. I’d give the whole experience a 9 out of 10. The only things that dampened the experience were the inconsistent service in the Galleria dining room and the ice cream parlor leaves a lot to be desired. There were too many things that were empty or not working right, and the service in the parlor was slow. In the dining room, the chef that made the waffles was good. The food was good too, but the waitresses we had kept forgetting stuff and would disappear for long periods of time. The people who handle check-in are all very nice, helpful, and really made things easier. Great time overall. We look forward to coming back soon.
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Brian:
Thank you for sharing your recent experience at Split Rock with me. I am very happy you and your family had an enjoyable time overall. We will be working on the inconsistent service in the Galleria Dining Room as well as the slow service in the Ice Cream Parlor.
We look forward to seeing you again and thank you for Talking2Me.
Sam Arnett
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Matt:
To have people ask me why.
Thank you for Talking2Me.
Sam Arnett
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Fanya:
I am so sorry we forgot your request. It will be taken care of immediately and you will have your renovated Westwoods unit.
Please accept my sincere apology for our error.
Thank you for Talking2Me.
Sam Arnett
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Carolann:
Please e-mail the dates you would like to stay to sam.arnett@splitrockresort.com and I will get back to you with the rates.
Thank you for Talking2Me.
Sam Arnett
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Carrieann:
Please forward your confirmation numbers to sam.arnett@splitrockresort.com and I will try to get you in the renovated units and keep your party close together.
Thank you for Talking2Me.
Sam Arnett
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Dear Sam,
This is the first yr. we will be comming to Splitrock for our 1 wk. vacation, as we have always excanged before.We have owned our timeshare since july 24, 05. With the economy the way it is we have decided to save ourselfs some money this yr. and stay @ our home base, and enjoy splitrock. Our childeren and grandchildren have seen pictures on the internet of Splitrock, and they too would love to come along, to see what a great place it is. We have a 1 Bedroom in Willowbrook,and the Gold card. Would it be possible for us to upgrade to a three bedroom? So that we can take them all. We would like to come Fri. Aug.13th- Fri. Aug. 20th 2010. I know that I need to book this the first week of feb. So could you please let me know if this is possible? We would love to show them all a good time. Thanks so much for your time sincerily nurse cindy
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We just purchased a timeshare at Split Rock. I enjoy fishing and was wondering when the boat rental season starts and what the cost is to rent a row boat for a day.
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i’m trying to reserve by phone because the website isn’t letting me
and no one is answering the phone i been calling since the morning
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My family visited split rock over the summer. We stayed in the Willowbrook and had a blast. The problem or question is we paid about 1500.00 and were offered a timeshare when we got there. I was upset that it wasn’t offered to us on the phone when we made the reservation so, we declined. We could have gotten a timeshare for much less and would be able to use it more than once. The kids have not stopped talking about the trip so now we want to know how to go about a timeshare.
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Hi Sam,
In a few days (02/15) my family and I will be staying for a few days at the Galleria (VIP suite, not sure what that means but it sounds nice). We have never stayed at the resort before but are excited abut giving it a try. I was doing some research on things to do in the area and came across a lot of negative, unflattering reviews of the resort. Everything from dirty sheets and rooms to uncaring, uninterested employees, my wife has read the same thing and is worried now about the trip.
I do a lot of traveling for work and I know that things happen no matter where you stay but if you could just write something to me that attests to the quality of the resort etc. I would really appreciate it. (it would probably prevent us from canceling)
Also Is there somewhere on the site that details how much each of the activities cost? bowling, basketball courts etc.
Lastly, as a first time visitor I found a lot of value in reading all the blog posts and your responses. It’s a great idea.
Best Regards and see you soon (hopefully)
Hugo
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Hugo:
There is also a lot of positive comments out there about the resort as well. You may want to consider the source of some of the negative comments: some by individuals that never stayed here, former employees, our competition, children, pranksters and the like. Do we have negatives, you bet, just like any other property we have rooms that do not get cleaned, soiled linen that gets by our inspectors, some units that do show wear but it is not even close to what some people will post on Internet sites. I do not put too much faith into anything someone writes and will not sign their name to.
If you are looking for a five star resort you will not find one at Split Rock. What you will find is a three star property with more amenities and activities than any other resort in the area. We are located between two ski areas (Jack Frost and Big Boulder) as well as many other area attractions. Our comment cards tell us we more than satisfy 90% of the guests who stay and 90% indicate they will come again.
If you decide to visit, please forward your confirmation number to sam.arnett@splitrockresort.com and I will personally look after your stay with us.
I hope you and you family will join us on the 15th.
Thank you for Talking2Me.
Sam Arnett
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Denise:
Please contact out time share sales office at 570-722-9111, extension 763 and ask for Mary.
We look forward to having you with us.
Thank you for Talking2Me.
Sam Arnett
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Lina:
PLease try our office at 800.255.7625 or 570-722-9111, extension 832.
Thank you for Talking2Me.
Sam Arnett
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Ed:
The boat dock opens Memorial Day Weekend. The operator of our rental facility has not set the rates for 2010. Check back for pricing in a few months.
There are some other excellent fishing areas at Francis Walter Dam and Hickory Run State Park. You may want to check them out as well since they are only a short distance from the resort.
Thank you for Talking2Me.
Sam Arnett
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Nurse Cindy:
I am sorry but I cannot upgrade to a three bedroom unit in the summer season. I simply do not have the intentory to do so. If you can visit during a slower period of the year, I may be able to help you.
Again, I am sorry.
Thank you for Talking2Me.
Sam Arnett
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H,i we will be booking a reservation in Aug. 2010 do you have any suggestion where to stay in the raesort that is newer and recently renovated (Hubby likes new). In addition do you offer some type of a meal plan to people staying 4 days? Our boys are 4 and 5 yrs old. We will be utilizing the water park during our stay.
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I have just booked the weekend of March 19, 20 and 21 for our whole family. 11 people. I have just finished reading some of the comments and am concerned about some of the complaints, dirty rooms, sheets, etc. Also, the attitude of some of your employees. I certainly hope this is not the case for us. The weekend is costing me well over $2,000 and I hope all will be well. We were there last week to look it over and we were somewhat impressed with the people and the place, but some of the blogs were a bit disturbing. Thank you for your kind reply. Carol Swetz
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Mrs. Swetz:
I would guess that the majority of the comments you read about dirty rooms, sheets and our employees were sent by individuals who did not acknowledge their name along with their comments. Many of the comments appearing on the various travel sites are written by people who never stayed at Split Rock, former employees, our competitors, kids, pranksters and the like. Please review the comments on my blog, at least they are signed by those who wrote them.
You visited Split Rock and say you were somewhat impressed with the people and the place. If I were you, I would be guided by my own expereince and not what the unknown posts on internet sites.
Send me your confirmation number and I will make every effort to see that you and your family enjoy your time at Split Rock. I am not claiming we do not make mistakes, we do, but when we do we make every effort to see that the guest is taken care of and satisfied.
Please contact me at sam.arnett@splitrockresort with your confirmation number and come up in March. You will enjoy your time with us and I will sign my name to that.
Thank you for Talking2Me.
Sam Arnett
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Carol Swetz Reply:
February 9th, 2010 at 12:41 pm
Thanks for your immediate response. I certainly did not intend to malign Splitrock. I have had more than one person recommend it. Thanks again, and I look forward to our stay. C. Swetz
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Ms. Noftell:
I would reserve a Willowbrook one bedroom unit. These are newer units and have a sleeper sofa for the kids. If you would like a meal plan our agents can assist you in choosing a full American or modified American plan. You and your family will enjoy the water park as well as the rest of the resort.
Please make your reservations at 800-255-7625 so our agents can assist you.
We look forward to your arrival.
Thank you for Talking2Me.
Sam Arnett
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Good afternoon, I have not only booked a week vacation for my family but got two of my neighbors to do the same. We will be staying at the Westwood Villas using our timeshare weeks and we are all very excited about our trip. When going onto the website the only photos I saw of this lodging looked somewhat dated. I understand that you have been under renovations and want to know if this area has been completed? As timeshare owners, we spend lots of money on maintenance as well as renovations. I just want to make sure that my recommendations to my friends will be worth their trip??
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Ms. Swetz:
We look forward to having you stay with us. Please let me know if there is anything I can do for you prior to arrival.
Thank you for Talking2Me.
Sam Arnett
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Arlene:
The renovation process is about half way through the Westwood units. Please forward your confirmation number along with the name the reservation is in and I will makes sure you and your neighbors are taken care of. Please send to sam.arnett@splitrockresort.com.
Thank you for Talking2Me.
Sam Arnett
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Arlene Reply:
February 27th, 2010 at 10:20 pm
WOW!!! Still talking about the great time we had at split rock Feb 14 – 21. Our accomodations at Westwood were wonderful!! Would have liked to have had a washer/dryer in the unit and quieter heaters!!! My only suggestion would be upon arrival/check in process, we were not informed of the availability of discount skiing tickets that were available at the resort. When 10 are going skiing, every little bit helps!! Again, we had a wonderful time and are looking to make some plans for next years vacation as well. PS We ended up in 2 renovated units. Thanks
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Hello, I have two units booked through exchanging my weeks and wanted to know if there were pack and plays as well as high chairs available on site for use? Also one of the units we were only able to get an efficiency and were wondering if it was possible to upgrade to a 1BR unit if available at check in? We are starting the week Feb 19th.
Thanks
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Dan:
We have pack and plays. If you send me your confirmation number I will have one placed in your room prior to arrival. My e-mail is sam.arnett@splitrockresort.com.
We only have high chairs in our dining rooms but if you ask for me when you check in and remind me of this conversation, I will work something out.
Please call our owner services offices at 800-255-7625 to up grade to a one bedroom. Ask for Anna Cataldo.
Look forward to your arrival on the 19th.
Thank you for Talking2Me.
Sam Arnett
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Eileen:
By the time you read this note, your reservation should be cancelled. I apologize for any inconvneience we may have caused you.
Thank you for Talking2Me.
Sam Arnett
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Dear Sam,
We would like to know if there is any horse back riding stables in the area? Could you give me name and number of one you recommend?
Thank-you
Jackie
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Jackie:
I recommend the stables at Mt. Laurel Resort about five minutes from Split Rock. Call 570-443-8411 and ask for the stables.
Enjoy.
Thank you for Talking2Me.
Sam Arnett
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Hi Sam
We have three units booked from March 14-21. We are staying at Westwood units 1047, 1048, 1049.
Do you have any pictures or details of the units? Can you tell me if these units have been updated? Looks like some are and some are not.
Looking forward to our vacation!
Thanks,
Ryan
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LOVE the Clooney pic! And loved reading this blog! Great information! My family is booked to arrive 02/20 and stay thru 2/27 at Westwood Villas, exchanged through Interval. I see talk about rennovated units and would like to request we get a rennovated unit as well. I also question whether or not the villas are close enough to walk up to the main area for activities and the waterpark or can we drive our own vehicle up and not have to wait for a shuttle van? I’d also like to know more about the meal plans. Is there an additional indoor pool at the Villas or only at the main hotel? THANKS for any additional info and we are very much looking forward to our stay!
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Ryan:
1047, 1048, 1049 are renovated units.
Westwood units are a two level townhouse design with living room, dining area, kitchen, fireplace and half bath on the upper level and two bedrooms, two baths, a sauna and whirlpool tob on the lower level.
We look forward to your arrival.
Thank you for Talking2Me.
Sam Arnett
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Kelly:
Please forward your confirmation number and a reminder of this note to sam.arnett@splitrockresort.com and I will work on moving you into a renovated unit.
You can walk or drive to the Galleria if you do not want to wait for the shuttle. We offer meal plans with breakfast and diner or breakfast, lunch and dinner. Approximate cost is $50 per person and above depending on the plan you choose. I do not recommend meal plans as they can become costly and limit where and when you can eat.
There is no additional indoor pool at Westwoods; we have one at the Galleria and One at the Lodge.
We look forward to hosting your vacation.
Thank you for talking2Me.
Sam Arnett
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Will be coming to the resort on 3/27-3/28…first time visitors…to celebrate my fathers 70th birthday!!
We have three rooms booked in the Galleria and were hoping to eat at the Galleria Restaurant on 3/27. We have 10 people in our party…anyway to reserve something special for dad?
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Hi,
We are booked to stay at Willowbrook, March 12-19, through an Interval International Exchange. I was wanting to request what kind of additional cost I can expect for activities, etc.? Are there shuttles from Willowbrook to the activites and how frequently do they run? Also, I see through other websites you offer discounted NYC tours, however can find no information. I was just inquiring what I can expect since we will be traveling with two teenagers.
Thank you,
Vicky
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Vicky:
Many of our activities are free and scheduled daily by Doc Holiday and his gang. Bowling is $3 per game, first run movies ate $7.50 adults, tennis court rental is $10 per hour and basketball is $5 per hour, mini golf is $5 per round. I hope this gives you an idea of the recreational fees. The bus tours to NYC are arranged through a outside contractor and you can inquire at check in about this service. The Pocono area is full of attractions for the whole family and our lobby brochure booth is full of information on this subject.
Please let me know if I can be of further assistance. We look forward to your arrival on the 12th and thank you for Talking2Me.
Sam Arnett
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Jo:
May I suggest a quiet dinner in Bel’lago overlooking beautiful Lake Harmony. Bel’lago serves Italian cuisine and the food as well as the service is outstanding. Let me know and I will make a reservation for you. If Dad likes Italian food he will love Bel’lago.
Thank you for Talking2Me.
Sam Arnett
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Jo Ellen Reply:
February 19th, 2010 at 12:49 pm
Hi Sam,
thanks for the quick reply…however, we have two kids under the age of seven that don’t sit that great for dinner!!
Can you just have drinks at Bel’lago? thinking that dinner might be better at Galleria with kids and then head over to Bel’ago to see the lake??? Also, do you have to reserve bowling alley ahead of time? We might want to bowl in the afternoon on Saturday.
Jo
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hI THERE JUST WONDERING IF THE POOLS ARE AN EXTRA CHAGE PER USE (NOT THE INDOOR WATER PARK)…..
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Hi Sam!
We just got back from the resort and were very pleased with our Westwood unit which was a renovated one (thanks to you). It was very large and impeccably cleaned. We enjoyed all of the activities and even won at Bingo! Even though it was a holiday week it did not seem crowded at all. Loved the food at the Bel’lago – all the staff at the resort were very friendly.
Got a kick out of the wild turkeys running in the woods behind our unit!
Thank you again -we will be back next year.
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Nora:
Thanks for the kind words about your stay, they are sincerely appreciated. We look forward to your return next year and thank you for your business.
Thank you for Talking2Me.
Sam Arnett
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Magda:
The pools are free to guests of the resort.
Thank you for TAlking2me.
Sam Arnett
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Jo Ellen:
Please forward the time and date you would like reservations in the Galleria and I will make them for you. The bowling center works on a first come basis and any waiting time is usually not very long.
Let me know if there is anything else I can do for you.
Thank you for Talking2Me.
Sam Arnett
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Jo Ellen Reply:
February 22nd, 2010 at 12:43 pm
Thanks, Sam!
We will be needing a reservation for 10 people at 7pm on Saturday, 3/27, at the Galleria restaurant.
Again, we will be celebrating dad’s 70th, so if we can get a nice out of the way table…that would be great!
Thanks for your help…really looking forward to our stay!
Jo Ellen
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Hi. My family and I are coming to Split Rock for the first time this weekend. We have booked a 2 bedroom suite in the Galleria. Our friends are also joining us but will be staying in a 1 bedroom suite. Our plan is to visit the water park all day on Saturday and then do some snow tubing at either Jack Frost of Big Boulder on Sunday.
Karen Keating made our reservations and she is such a nice woman. She answered all my questions and with me being a first timer at Split Rock I had a lot of questions.
Are there any hints and/or tips we should know about when staying at Split Rock? Is there a market or some place to buy milk at Split Rock or do we have to travel to a store? What restaurants are close by?
Any information you can give me would be appreciate.
Thank you.
Lisa
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Lisa:
I can’t think of any tips to offer. You can purchase food staples in our gift shop at the Galleria. There is Ahert’s supermarket at Blakeslee about five minutes away. For restaurants you may want to try Bel’lago, High Elevations, The Village Squire, Boulder View and Robert Christans. Our front desk has the directions.
We look forward to your arrival and please let me know if I can do anything else for you.
Thank you for Talkin2Me.
Sam Arnett
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Just wanted you to know that we look forward to visiting with our ski club on March 5. Things move slowly in the district offices, so I will be returning your agreements when the checks come through.
Thanks
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Ms. Ruths:
Thanks for the note. See you on the 5th.
Thank you for Talking2Me.
Sam Arnett
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Dear Sam,
My name is Paula Santo and Me, My Mom and 5 year old twins will becoming to the Galleria on 3/6 – 3/13/10
My sisters family and me and the twins came 2 weeks ago to go to the waterpark, 1 of my twins lost her wrist band and they would not let her back in without me having to pay again!!!! i told them Im not sure what she did but she got it off, check your computer I told her as I spent well over $100 for the 3 of us. My question is now i am coming 3/6 – 3/13/10 and wanted to know is there anyway i can get a reimbursement or free usage for 1 band this stay or at lease a nice discount? They would not let her in the pool without any band and that was very upsetting for a 5 year old no less a girl lol
I hope you can accomodiate me and my 2 kids had to leave to pool park couldnt have 1 in and not the other.
Thanks so much
Paula Santo
popo31467@aol.com
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Arlene:
Thank you for the kind comments about your recent stay at Split Rock’s Westwood Villas. We are very happy you and your family enjoyed your time with us and plan to return next year. I apologize for the mix up on the discount ski tickets and will correct the matter quickly.
Again, thank you for staying with us, we apprecaite your business and look forward to seeing you again.
Thank you for Talking2Me.
Sam Arnett
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Mrs. Santo:
Please ask for me at the Galleria front desk when you arrive. Remind me of this note and I will see that you receive a 20% discount on water park tickets for you and your family. I am sorry one of your twins lost their ticket and trust you understand our policy concerning lost tickets.
Thank you for Talking2Me.
Sam Arnett
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paula santo Reply:
February 28th, 2010 at 5:31 pm
thank you Sam, see you next week.
Paula Santo
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Hi Sam-
We are headed to Split Rock for a week long family vacation next week and are anxiously making plans! We are so excited to be able to take our children (ages 5 and 9) skiing for the first time and to spend some quality time with the in-laws. Can you please tell me the price of the discount tickets to JFBB that you offer?
Also, we were questioning laundry facilities since we will most likely have sopping wet gloves, hats, etc. after our first time skiiers attempt to stay on their feet. We are not sure what area of the resort we have been placed and do not know if we have laundry in our place. Is it possible for you to check on that for us? Also, have we been placed in a renovated unit? I know that Split Rock is in the process of updating the units, and am just concerned the condition of the unit with my adventurous 5 yr. old. We are in unit 2546.
Thanks in advance for your time and we really are looking forward to coming up in less than a week!
Megan F.
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Hello. We are looking forward to our first weeklong family vacation (July 10-17) since our children were born, and this is our first trip to Split Rock (and the Poconos). We are trying to decide if we should invite the grandparents to join us, but I am a little unclear about how much space we’ll have. We’re in unit 3664 in the Galleria. Can you let me know what the layout is? Also, the website said some rooms might not have windows. I hope that’s a misprint because we’ll get a little claustrophobic without windows. Last question: after we check out, will we have a place to put luggage and to clean up so we can stay a few more hours at the resort?
I appreciate your help. See you in July.
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Hi Sam-
I was just wondering if you needed to be logged in to post a question on here. I wrote the other night and then realized that i had not registered. So, I have now registered but still do not see my questions posted.
Thanks!
Megan F.
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Hi Sam,
promise this will be my last post to you!! I called the Galleria Restaurant because I had to change our reservation to 9 people…they said that the reservation was under vanz…I hope that was right! So they did change it. My other question is…is there any way to get a credit for having one less person in the room and one less wristband for the water park. My son has a required school trip that he has to be on and can’t make it with us now to Split Rock. Just wondering if anything can be done. My reservation number is 226869.
Thank you !! Jo Ellen
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Hi there:
We are coming on the 13th of March from Ontario and staying a week, RCI sent us a confirmation with a room number 1004 is that in the westwood villas and is the unit a newly renovated one? We don’t want to be disappointed after driving all that way.
Magda
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I am booked coming April 11-18 through my timeshare exchange with interval. I want to make sure that I am at Willowbrook in a renovated 2bdrm. I am coming with my 2 children and requested that was confirmed. I also have read all the blogs/reviews and hope this resort will be accommodating to our family. IS the waterpark on this resort? do you offer a shuttle? any info about the local area would be helpful
thank you
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Hi there…I am scheduled to come April 10th for the week with my family-2 kids and husband along with another couple. We are scheduled to stay at Willowbrook. How far is this from the waterpark? is there a shuttle? Also, I want to make sure we have a 2bdrm as we exchanged our timeshare through interval…..
thanks
Kelly
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Kelly:
Willowbrook units are approximately a quarter of a mile from the water park and the Galleria. A shuttle does run hourly on weekends.
Please forward your confirmation number to sam.arnett@splitrockresort.com and I will check on your two bedroom exchange.
Thank you for Talking2Me.
Sam Arnett
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kellyburke Reply:
March 7th, 2010 at 1:17 am
Confirmation # is 013269814 for 2bdrm 2 bath unit. Also check in is at 5pm is that flexible-we were planning to arrive around 3:30
Thanks for getting back to me so fast!
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Hi again Kelly:
I believe I answered all your questions in my reply to your last blog. For local information try http://www.800poconos.com.
Thank you fro Talking2Me.
Sam Arnett
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Madga:
Westwood unit 1004 is a renovated unit. I do not how RCI could confirm that with you when it is not an RCI unit. Please forward your confirmation number to sam.arnett@splitrockresort.com and I will check it for you.
Thank you for Talking2Me.
Sam Arnett
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Jo Ellen:
I did not have your last name for the reservation so I used vanz from your e mail address. I will see that your account is credited for your son.
Thank you for Talking2Me.
Sam Arnett
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Megan:
If you continue to have a problem with your posting, please forward it directly to sam.arnett@splitrockresort.com and I will respond. There may be a problem with our web site or computer causing this but my e-mail works fine.
Thank you for Talking2Me.
Sam Arnett
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Tina:
When folks ask about their reservation it is very helpful to have their last name and the confirmation number of the reservation. I was able to trace your reservation and it is for a two bedroom unit that sleeps six. If you forward your confirmation number I will make sure you have an exterior unit with windows. After check out, the front desk can store your luggage until you are ready to leave the property.
Look forward to your arrival on July 10th and thank you for Talking2Me.
Sam Arnett
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Megan:
Discount tickets for JF/BB are $35 adult and $30 youth for weekdays and $40 adult and $30 youth for weekends. Rentals are $22.
Unit 2546 is in the Galleria and there is a guest laundry on the first floor of the building.
Your unit was renovated several years ago and is in good condition so you so should be fine. If you have any concers, please call me at exension 781 and I will arrange another unit.
Thank you for Talking2Me.
Sam Arnett
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Megan Frey Reply:
March 5th, 2010 at 5:09 pm
Thanks so much for the information Sam. You have been a tremendous help (can you tell I’m type A personality and like to have everything planned out? Just have 1 more question, and I promise I’ll let you alone.)
Is it possible for you to make sure we are in an exterior unit? Not sure I would be able to handle both my kids and in-laws without some type of connection to the outside world (LOL!)
Thanks again!
Megan Frey
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HI I’M LOOKING TO DO AN EXCHANGE AND WAS WONDERING WHAT TYPE OF DAILY ACTIVITIES THERE ARE AND IS THERE NIGHTLY FAMILY ENTERTAINMENT, WE OWN AT VILLA ROMA AND ALTHOUGH WE LOVE IT THERE THE KIDS ARE LOOKING TO TRY SOMEPLACE ELSE, WE ARE USED TO A DAILY ACTIVITY SHEET FOR FAMILIES, DO YOU HAVE SOMETHING LIKE THAT? THANK YOU
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Dear Sam,
I am bringing my family up for Easter…has two rooms (two bedrooms) booked via interval international. 1 room starts 3/28 and the other starts 4/2..most of the family will be coming on 4/2. We have stayed in Willowbrook before but it wasn’t available so we are staying at the villas …are they just as nice?
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what are the hours opens closes.. went all over the site and could find nothing except –hours subject to change without notice–
how do i book a birthday party by phone?
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Hi Sam:
This is Magda again, I sent you our confirmation number but no response yet. Our confirmation number is 522200501. Is it a reno. unit? is tere parking at the indoor water park, and do you give any discounts on the park tickets? I have a 10% discount from the coupon book is that valid or are we better off buying the tickets on line? I know some people have had issues that way. We will be arriving on Saturday, leaving Canada early morning but can’t predict what time we will be at the resort, what time can we check in till without further notice? Thanks for helping.
Magda
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Hi. I am looking to book a 2 day mid week stay and just realized your 2 bedroom option listed (Lodge) is actually not within the main building. Does the Galleria have comfortable accomodations for 2 children and 2 adults. I would have preferred 2 queen beds. Also, is the lodge building recently renovated? thanks!!
amy
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Sorry Me again:
i know that there is a special for the water park tickets next Monday 99$ for 4 people, can we take advantage of that since we are not time share owners of split rock but through RCI?
Magda
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Magda:
The four for $99 is available to exchange guests as well as our owners.
Thank you for Talking2Me.
Sam Arnett
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Amy:
The Galleria does have comfortable units for two adults and two children. The Lodge has not been been renovated recently and it rooms are in good condition for their age. I think you will be more comfortable at the Galleria with children and I have no problem moving you there at no additional cost if we have the space available.
Please contact Stephanie DeRosa (let her know we corresponded) at 570-722-9111, extension 823 and she will assist you.
Thank you for Talking2Me.
Sam Arnett
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Magda:
You are in unit 1025 a renovated Westwood Villa unit. Check in time is 5 PM and we look forward to your arrival.
Thank you for Talking2Me.
Sam Arnett
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Bill:
To book a party please call Dee at 570-722-9111, extension 804. I need to know the outlet you are talking about for the operating hours.
Thank you for Talking2Me.
Sam Arnett
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Kathy:
Please get back to me with the unit number II reserved for you and I will make sure you are in a unit that is similar to a Willowbrook.
Thank you for Talking2Me.
Sam Arnett
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Kelly:
I believe Anna Cataldo from our Onwer Services office has contacted you and answered your questions.
Thank you for Talking2Me.
Sam Arnett
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Suzanne:
Our daily activities are posted on http://www.splitrockresort.com and copies of the daily activity sheet are always available in the Galleria lobby.
Thank you for Talking2Me.
Sam Arnett
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Megan:
I have asked our reservations people to make sure you are in an exterior unit. When you arrive, please see me if they failed to do so and I will take care of the matter at that time.
Thank you for Talking2Me.
Sam Arnett
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