Talk 2 Me

The Official Blog Of The Split Rock Resort & Golf Club

Welcome

September3

Good day and welcome to my blog. I am Sam Arnett, Director of Resort Operations for Vacation Charters, LTD, parent company of Split Rock Resort and Golf Club.

I opened this blog to provide our guests (past, present and future) with a clear line of communication to the upper management of the resort. I am here to listen and help.

Let’s Talk!

77 Comments to

“Welcome”

  1. On August 31st, 2009 at 9:31 am Sam Arnett Says:

    Mr. Zeller:

    I have taken the liberty of upgrading your reservation to our Willowbrook resort; you will be more comfortable there.

    A weekly toll pass is available, please ask one of our desk associates when you check in.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

    MARIANNE ZELLER Reply:

    THANK YOU FOR THE CHANGE TO WILLOWBROOK. I HOPE THERE ARE 2 BEDROOMS, AS OUR DAUGHTER, HER HUSBAND AND 1 YEAR OLD WILL BE WITH US.

    Reply

  2. On August 31st, 2009 at 9:58 am Sam Arnett Says:

    Willa:

    Thank you for your comments. I am glad you and your family enjoyed your time at Split Rock.

    The ticking sound in 2520 is no longer there and it did not afffect other units.

    I am sorry you had a poor dining experience in Bel’lago and Sunset Green. We are not perfect and problems happen form time to time. However, both outlets have over a 90% guest satisfaction rate as indicated by comments card surveys. I talked to the mamagers of both dining rooms and they have assured me situations like the one you experienced will not happen again. They also asked me to extend their personal apology to you and your family.

    The indoor pool mildew smell comes from the carpeted end of the room next to the water park. Due to heavy traffic in that area, the carpet became very wet causing the odor. We have extracted the carpet and treated it removing the odor. The water in the pool is clear and appears green because of the diamond brite surface application to the sides and bottom of the pool.

    We will increase shuttle bus runs on weekends next season as this appears to be the heavy traffic time.

    We have tried bell service in the past and most guests ignored it and used the luggage carts to move their own baggage in and out. We may attempt to start it up again in the future.

    We maintain our guest room units with room rotators who go room to room in a never ending cycle. They get to each unit about once a month and follow a punch list of items to check and maintain. Due to high occupancy levels in the summer this process slows down due to a lack of rooms available.

    I thank you for your suggestions and I will follow up on them. Again, I apprecaite your kind comments about your stay with us.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  3. On September 1st, 2009 at 11:08 am Sam Arnett Says:

    Mrs. Zeller:

    You have a 2 bed room unit.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

    John Zeller Reply:

    Thank you so much for your prompt attention to our concerns. We are looking forward to our stay at your resort.

    Reply

  4. On September 1st, 2009 at 6:39 pm pinkifairy Says:

    Can you please tell me if there’s any resort taxes we have to pay? If so, how much is it? Thanks,

    Reply

  5. On September 2nd, 2009 at 11:51 am Sam Arnett Says:

    Pinkifair:

    There are two taxes: 6% state sales tax; 3% state occupancy tax.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  6. On September 2nd, 2009 at 11:53 am Sam Arnett Says:

    Mr. Zeller:

    It is my pleasure to assit you and your family. All of us at Split Rock look forward to hosting your vaction time with the resort. Please let me know if I may be of further assistance.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  7. On September 2nd, 2009 at 11:59 am Karen Says:

    I am thinking of booking Westwood at Split Rock in early November through II for a 2 bedroom unit in the Villas. It will be my first time at your resort. I was wondering since I am booking through II, are the above-mentioned sales tax including in my pricing or is it additional?

    Also, any personal comments about Westwood would be much appreciated :) Thank you!

    Reply

  8. On September 4th, 2009 at 2:44 pm Sam Arnett Says:

    Karen:

    If you are exchanging a week through II there will be no tax involved. However, If you are purchasing a week or weekend from II the sales tax may apply.
    I will look into this and try to get an answer for you.

    If you forward your confirmation number to sam.arnett@splitrockresort and remind me of this conversation, I will upgrade your reservation to a renovated WW unit or move you to Willowbrook.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  9. On September 4th, 2009 at 6:42 pm nancy6l Says:

    We are owners of three units at Willowbrook. We are scheduled to come the week starting October 31st. We will be bringing our 3 grandsons to enjoy the waterpark. I have several questions:
    1) I saw in one place that the cutoff for children for the waterpark is 42″ and on the adventure card .pdf is says under 12 years. My grandsons are 5,7 & 8 and the oldest (and maybe even the oldest two) are now over 42″ tall. Will this be a problem qualifying them as children. Should I bring their birth certificates?
    2) Are they any dates during that week that the water park will be closed?

    3) I read that there are special discounts for the waterpark for owners beyond the Adventure Pass discount? Is that true and if so, what are they?
    Thank you, Nancy

    Reply

  10. On September 6th, 2009 at 10:57 am Sam Arnett Says:

    Nancy:

    The cut off for children is 42 inches. The information on the Adventure Card is not correct.

    The Water Park will be open 10 AM to 10 PM Saturday, 12 Noon to 8 PM Sunday, Monday and Friday.

    Special promotions are run from time to time for owners but there is no set schedule and I am unable to advise you on this.

    Please let me know if there is anything else I can do for you.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  11. On September 10th, 2009 at 10:23 am sandrar Says:

    Hi! I was surfing and found your blog post… nice! I love your blog. :) Cheers! Sandra. R.

    Reply

  12. On September 10th, 2009 at 12:06 pm Debbie Says:

    Dear Sam,,,

    I am upset beyond belief right now!! I just found out that the referral program will no longer having my guests stay at Willowbrook Resort! When I bought at Split Rock that is what I was told that I would get. Now they have changed that and said that my guest can stay at Mt Laurel!! This is unreal and unfair. I would like to know who I can reach about this! I’ve actually had people buy from this referral program ,,I’ve always said such good things about the resort and now this just gives me a different outlook on things!!

    Please let me know who I can speak to! thank you..I do not want to speak to anyone in the referral program. I would like to know who and why was this changed!!

    Reply

  13. On September 11th, 2009 at 4:31 pm Richard R Brunner Jr Says:

    Hello Sam,
    We are just completing our week vacation and had a great time. Thank you and your staff for all your help . Everyone on staff at Split Rock Resort were very professional and friendly . Thanks again .
    Richard & Joyce Brunner Jr

    Reply

  14. On September 12th, 2009 at 9:58 am Sam Arnett Says:

    Mr. & Mrs. Brunner:

    Thank you for the kind words on your vacation experience at Split Rock Resort. We apprecaite your business and look forward to seeing you again soon.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  15. On September 12th, 2009 at 10:00 am Sam Arnett Says:

    Debbie:

    I responded to your blog by private e-mail with the information you requested.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  16. On September 12th, 2009 at 10:01 am Sam Arnett Says:

    Sandra:

    You can surf my blog anytime.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  17. On September 12th, 2009 at 9:16 pm Cheryl Rogers Says:

    Stayed as an exchange in two bdrm unit in the Galleria in August with son and grandchildren. Everyone was so friendly and there was so much to do we were all sad to see the week go so fast. Enjoyed the waterpark and the discounted price for owners. Ate at every restaurant, ice cream shop and was happy with all. We all enjoyed the lagoon the best with the activities, entertainment, tiki bar, swimming and fishing. Doc and his turtle races were the bomb – we even tried to retrieve some of the turtles that had escaped from the tub in the little lake but to no avail but was fun trying. We did it all and enjoyed all. We did an exchange last year also to Galleria and this year was even better, hope to return next year cause we havent found a place yet for family with children to have so much to do in one place and whats nice is you dont have to travel anywhere, just enjoy. Thanks!

    Reply

  18. On September 13th, 2009 at 12:59 pm Sam Arnett Says:

    Mrs. Rogers:

    Thank you for sharing your vacation experiences with my blog. All of us at Split rock are really happy you and your family enjoyed your time with us.

    Doc asked me to let you and the kids know the escaped turtles remain at large to this day. We think they have settled in the lake area and remain out of sight to avoid returning to a racing career.

    We look forward to seeing you again next year.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  19. On September 14th, 2009 at 11:07 am Christa Says:

    Sam,

    My family and I spent a weekend in August @ Split Rock. I had contacted you prior to our trip to discuss the fact that my daughter and I have food allergies. I wanted to let you know that we had a great experience and everything went very well. The accomodations @ The Willowbrook Condos where perfect – especially the fact that each unit has its own kitchen. The rooms where very wll maintained and the kitchen had everything we could need for a weekend getaway. The hostess @ The Galleria Restaurant was well aware of our allergy situation when we checked in at the restaurant – which was very nice and comforting. The chef that works for breakfast @ The Galleria Restaurant went above and beyond for us, which made us feel very comfortable.

    We are glad that we now have a place that we can spend some family time 2hrs from home and not have to worry about our food allergies.

    We would like to come up again the last week of September with my brothers family and my sisters family. My neice also has food allergies and we would like to have them check out this resort. My neice also loves to go swimming and we think she would just love the indoor waterpark – she is 4 year old.

    The hold up on booking the trip all depends on 1 thing – Will Bench Warmers Sports Bar be showing the Chicago Bears game on Sunday September 27th @ 4:00. If the game is going to be on then we will be booking another trip along with my sister’s family and my brothers family. How do I find out if the game will be on 100%? My husband can’t miss a game and has not missed a game since he was about 15 years old. He will only go if he can see his game and if we dont go my sister and brothers family is not going to go without us.

    Thanks!
    Christa

    Reply

  20. On September 15th, 2009 at 1:43 pm Sam Arnett Says:

    Christa:

    Thank you for the kind words describing your vacation experience at Split Rock Resort. I am checking on the Bears Game for September 27 and will be back to you tomorrow with the answer.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  21. On September 17th, 2009 at 12:25 pm Ruth Says:

    Hello:

    I really have no knowledge of blogging but it lokks like I might be able to reach management/reservations with a question about my timeshare. I had sent the attached email question to cs@myaccountinfo.com

    To: David Rosenburg
    RE: Account # 601060
    Willowbrook 2 BDR Bi-Annual Lockout
    I have recently paid my maintenance fees in full and would like to know how I go about banking this year’s week. Please provide contact infrmation for Interval as I am not currently a member.Thank you,
    Ruth Beatty

    Reply

  22. On September 18th, 2009 at 5:56 pm joseph Herne & Kim Gregory Says:

    We are so excited to have been invited for a free tour,(gifts) and lunch. We have heard that the resort is beautiful and look forward to our visit! The entertainment you provide sounds incredible! We would like to thank you for this opportunity.

    Joe & Kim

    Reply

  23. On September 19th, 2009 at 11:43 am anita Says:

    Hi SAM,

    I just booked unit #1004 at Westwood Villas for the week of November 28th and am very excited about our stay at Split Rock. We have stayed in the Galleria before and are really looking forward to returning. I have read many reviews and am a bit concerned about the unit. Could you let me know if our unit is one of the renovated units?
    thanks for your time,
    anita

    Reply

    anita Reply:

    PS…we are also planning on watching the Redskins/Eagles game at Bench Warmers and didn’t even consider the fact that it might not be showing, but I just read the above blog and thought I might as well ask as well…… will the Eagles/ Redskins game be showing on the 29th? We LOVE Bench Warmers!!!

    Reply

  24. On September 21st, 2009 at 1:15 pm Sam Arnett Says:

    Anita:

    1004 is a renovated unit. Enjoy your stay and look me up on property if I may be of any assistance to you.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

    anita Reply:

    thanks so much Sam. I am now even more excited about our upcoming trip., knowing that our unit will be in tip-top shape. I think this blog is a great idea, as it is nice to be able to ask questions and get answers that are not easy to get otherwise. I thank YOU for talking 2 me:) !!

    Reply

  25. On September 21st, 2009 at 1:20 pm Sam Arnett Says:

    Joe & Kim:

    You were invited to Split Rock by our Time Share Division and I will pass along your thank you to them.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  26. On September 21st, 2009 at 1:22 pm Sam Arnett Says:

    Ms. Beatty:

    You cannot bank with Interval unless you are a member. For assistance with your week please contact anna.cataldo@splitrockresort.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  27. On September 22nd, 2009 at 11:04 am Denny Gray Says:

    I was looking for a friendly place to book a get away trip with a few guys. The waterpark looks like some slippery fun but do you have a spa with massages?

    Reply

  28. On September 22nd, 2009 at 6:27 pm Tom Stinson Says:

    Hi, last year we attended the Beer fest at Split Rock and my friends and I had a great time. The one problem we had was the large crowd, and lack of crowd control at the opening of the event. We stood outside in freezing cold temps for up to 1 hour. Will this be improved this year?

    Reply

  29. On September 25th, 2009 at 2:02 pm Sam Arnett Says:

    Tom:

    You will see an imporvement in crowd control this year. With new computer systems and additional staff, there should be little if any wait to get isnide at the opening of the fest.

    Look forward to seeing you there and thank you for Talking2Me.

    Sam Arnett

    Reply

  30. On September 25th, 2009 at 2:03 pm Sam Arnett Says:

    Denny:

    We have massage services at Split Rock and a first class Spa at our sister resort Mt. Laurel about five miles away.

    The water park is fun.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  31. On September 25th, 2009 at 2:04 pm Sam Arnett Says:

    Anita:

    See you soon. Look me up while on propperty if there is anything I can do for you.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  32. On September 27th, 2009 at 2:05 pm shane Says:

    i just got a card in the mail. saying i won a 500 dollar cash rewards card. i was just wondering what it’s all about..

    Reply

  33. On September 29th, 2009 at 3:41 pm Sam Arnett Says:

    Shane:

    I believe you received a mailing from our time share marketing office with an invitation to tour the property. If you are interested in visiting the resort and attending a short sales presentation follow the instructions on the mailer.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  34. On October 6th, 2009 at 1:29 am Sharon Says:

    I’m new to blogging but felt compelled to respond to some of the negative reviews that I’ve been reading. I am a Marriott timeshare owner so I’m very familiar with quality timeshare accomodations. I will be returning on Oct 31st for my 3rd visit to Split Rock. I stayed once in the Galleria and once in Westwood; we were hoping to stay in Willowbrook on this visit, but due to time constraints that I have had to work with in II, I was not able to get a unit (the 2BR Willowbrook units go very fast). I booked in Westwood again as we preferred it to the Galleria, but even our experience in the Galleria was positive.
    However, the reviews that have really bothered me are the ones that complain of not enough to do or of activities costing too much-I wonder what resort they’re staying at. They obviously did not take advantage of Doc’s orientation full of loads of information (and delicious coffee cake). The activities program has something for everybody (we love the trivia), most of it is free, and the staff is great(esp Michael and Leona). The amenities that do cost-eg minigolf and bowling–are not priced unreasonably.
    A few questions prior to our visit–have the Westwood renovations been completed and if not can we be sure of getting one of the renovated units again? Have the repairs of the jacuzzi room at the fitness center been completed? And will the the mini golf and Sunset Green restaurants be open for our visit ? We’re hoping for good weather-when we were there last year the last week of October there was that freak snow storm – we’re hoping to get out walking the grounds and find that darn wallet.

    Reply

  35. On October 6th, 2009 at 2:40 pm Sam Arnett Says:

    Sharon:

    Thank you for your blog, it is sincerely apprecaited. I can’t help you with Doc’s wallet but I can get you into a Willowbrook unit. Please e-mail your confirmation number to sam.arnett@splitrockresort.com and I will make the change to a Willowbrook.

    Again, thank you for your comments and we look forward seeing you October 31.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

    Sharon Reply:

    Thanks very much, Sam. Looking forward to trying Willowbrook as have heard great things about those units. now just keep your fingers crossed that the weather holds for us.
    Sharon

    Reply

  36. On October 8th, 2009 at 7:06 pm Sandy and Craig DeGeorge and Family Says:

    Hi Sam,

    We are looking foward to our 11th trip to Split Rock October 10th! We checked out the Doc’s recreation page and we are so excited because of all the great Fall activities he has been doing in October. I can’t wait to roll a pumpking down the ski hill!. This will be our first time staying in the Galleria We usually stay in Westwood or Willowbrook and they have both been beautiful places to stay, so this will also be a new treat for us.

    We Look forward to seeing both you and the great staff at Split Rock!

    Sincerely,

    Sandy, Craig and Melissa DeGeorge

    P.S. Love the new profile Picture! Did anyone ever tell you you look just like Paul Newman?

    Reply

  37. On October 8th, 2009 at 11:32 pm Andy Says:

    Hi
    I was interesting in pursuing a stay in a two bedroom unit, but I have tried many different dates and they never seem to be available. What is up with that?

    Reply

  38. On October 9th, 2009 at 11:02 am Sam Arnett Says:

    Andy:

    Please contact me at sam.arnett@splitrockresort with your phone number and I will have our reservations supervisor call you.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  39. On October 9th, 2009 at 11:06 am Sam Arnett Says:

    Mr. & Mrs. DeGorge:

    We look forward to your arrival later today. Please call me if I may be of any service to you during your stay. Thank you for choosing Split Rock Resort.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  40. On October 9th, 2009 at 11:08 am Sam Arnett Says:

    Sharon:

    You are in a Willowbrook and we look forward to your arrival. Please let me know if I may be of further service.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  41. On October 11th, 2009 at 7:03 pm Yvette Walker Says:

    I contacted you in August with concerns I’ve read before my visit. But I must say..I don’t know which resort the others stayed but the Willbrooks was nothing less than TOP NOTCH!!. The workers were very pleasant and yes very helpful as well. You had offered me unlimited passes; however, after seeing the room, my significant other and I had no use for them.

    We enjoyed the resort on our own without the extras. We are actually plannng a family vaction with Split Rock in 2010. Not to mention, we were able to enjoy a beautiful day at Bushkill Falls which is not to far away.

    As for the toll road..you only have to pay each time you enter. But then again, the resort has sooo many things there really isn’t a reason to leave the grounds to often.

    We want to thank you for your anticipated assistance and thank the staff as well. Everyone were just sooo pleasant.

    KEEP UP THE GOOD WORK!!! We look forward to seeing all of your next year!!! And again we thank you.

    Reply

  42. On October 12th, 2009 at 1:48 pm Sam Arnett Says:

    Mrs. Walker:

    All of us at Split Rock sincerely thank you for sharing your vacation experience with us. We apprecaite your business and look forward to seeing you again soon.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  43. On October 14th, 2009 at 8:00 am msulinski Says:

    I am interested in attending the beer festival in November, but the current brewery list is confusing me.

    First, the list is actually a beer list, not a brewery list. As an example, you have “Maudite” from Canada listed. That is a beer brewed by Unibroue from Canada. You also have another of their beers on the list (Ephmere).

    Also, I do not see a single US brewery. When I looked about a month ago, there were about 20 or 30 US breweries. Did they all cancel?

    Thanks for your help.

    Reply

  44. On October 14th, 2009 at 1:49 pm Audra Says:

    This will be our 1st time visiting your resort and we just booked our timeshare week for 15 Nov – 22 Nov 2009. According to our confirmation, we will be staying in unit 1043 in the Westwood. Some of the reviews of the cleanliness of the units have me concerned as I have three babies (4, 2 1/2 & 15 months) that will be waddling around. Can you please let me know if 1043 is an updated/renovated unit? And is it close to the main building for ease of walking back and forth with waterpark-soaked kids? If I need to change units for a closer unit and/or updated interior, who should I speak to? Thanks in advance for your help!

    Reply

  45. On October 15th, 2009 at 1:14 pm Sam Arnett Says:

    Audra:

    Westwoods 1073 is a renovated unit about 1500 yards from the water park. If you would like a unit closer to the park please forward your confirmation number along with a short not to sam.arnett@splitrockresort and I will do my best to move you to another renovated unit.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  46. On October 15th, 2009 at 1:15 pm Sam Arnett Says:

    Please contact shelly.lutz@splitrockresort for the information you are looking for. She is in charge of the beer fest and can answer your questions.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  47. On October 15th, 2009 at 1:48 pm Beth Brooks Says:

    I sent a letter a few weeks ago regarding this and have not heard back.
    I have been looking for a fax number because I have some questions regarding the maintenance fee I was recently assessed when I came across your blog. When I bought into Willowbrook, I was given a form (which I signed) saying I had a biennial contract. It means I can use my timeshare every other year and the usuage fee will be paid in the even year. Owner pays maintenance fees the year of usage only.
    Since this is an odd year, why am I being billed?

    #602681

    Tks for any light you can shed on this.

    Reply

  48. On October 16th, 2009 at 1:01 am Cheryl O'Rourke Says:

    Dear Sam,

    My son and I will be coming to the Galleria from Oct 30th thru Nov 6th.. I have 2 questions that I can not find answers to on the website, could you please help me find the answers..

    1. As I stated we will be arriving Oct 30th. I was wondering if there was any types of activities scheduled for the children ( I have a 10 year old boy) on Halloween Oct 31st. If so where do I find out about these. This is my first time using the resort , we have been owners for several years and only usually come up for the day.

    2. I am also wondering if there is any Wi-Fi areas throughout the Galleria. I would love to bring my laptop but dont not currently have WiFi service with my cellular company. Are the room equipped with internet access? I will look into purchasing the service before coming up there if there isnt any.

    Looking forward to hearing from you…

    Sincerely
    Cheryl O’Rourke

    Reply

  49. On October 20th, 2009 at 2:53 pm Sam Arnett Says:

    Mrs. Brooks:

    The fax number for our owner services office is 570-722-3975. Anna Cataldo is the manager and I am sure she can answer your questions.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  50. On October 20th, 2009 at 2:57 pm Sam Arnett Says:

    Mrs. O’Rourke:

    Jody Cardoni, our Activities Director, will be in touch with you to go over children’s activities for the Halloween weekend.

    Our Wi-Fi signal is strong in the Galleria and you should be able to use the Internet. See me if you have any trouble.

    Look forward to your arrival and thank you for Talking2Me.

    Sam Arnett

    Reply

  51. On October 24th, 2009 at 10:39 am jeannine weed Says:

    Where can I get coupons for your waterpark?
    Jeannine

    Reply

  52. On October 24th, 2009 at 5:25 pm Lois Alper Says:

    Hi,
    I am booked at your Willowbrook and Westwood facilities beginning thanksgiving day – 11/26 and ending 12/4 for my husbands surprise 60th birthday celebration. I was unable to get either unit for my entire stay and I have a few concerns.
    1st is I am concerned what we will do when we have to check out of willowbrook when the new unit will not be ready at Westwood. Also I have heard fabulous things about Willowbrook and less favorable about Westwood if you are not in a renovated unit. We are Marriott owners and are very used to very nice, updated units. Is there any way that you could leave us in the Willowbrook facility for the entire stay?? We will be checking out completely on the 29th (Sunday) since we all have to return to work monday morning. I also wanted to know if there are any thanksgiving dinners that you know about in local restaurants.
    I have attached my confirmation information and if you were able to do this it would be greatly appreciated. I really want to make this birthday very special for my husband. He has had a rough time of late and this should do a lot to lift his spirits.
    Thanking you in advance for your help. I hope you can do it!
    Sincerely, Lois Alper

    Guest Name: LOIS ALPER
    Confirmation Number: 205040
    Arrival Date: 26-Nov-2009
    Departure Date: 27-Nov-2009
    Room Rate: 146.00 $ per night.
    Plus tax when applicable
    Total Stay Amount: 188.88 $
    Deposit Received: -188.88 $
    Rate Program: Rack EP

    Room Type: Willowbrook 2 Bedrm Suite
    Description: Large two bedroom suite with full kitchen and living room with sofabed in master suite, plus separate living area with full compact kitchen; master bedroom with queen bed and full bath featuring whirlpool tub, lockout unit features airjet tub.

    Westwood at Split Rock
    One Lake Drive
    Lake Harmony, PA 18624
    2 Bedroom, 2 Bath
    Friday November 27, 2009
    Friday December 04, 2009
    Confirmation Number 014912329
    Unit Number 1089

    Reply

  53. On October 25th, 2009 at 7:36 pm CLAIRE MILLROY Says:

    Dear Sam,

    My entire family, including 4 grandchildren ages 6,4,3 and 2 are arriving on Oct. 31 for a week long stay. We’re also looking for information about Halloween activities before we arrive–we don’t want the kids to miss out on any special holiday fun!

    Thanks!!

    Claire Millroy

    Reply

  54. On October 27th, 2009 at 11:38 am Sam Arnett Says:

    Mrs. Millroy:

    Jody Cardoni, our Activity Director, will contact you directly with her plans for Halloween.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  55. On October 27th, 2009 at 11:40 am Sam Arnett Says:

    Mrs. Alper:

    Stephanie Litchman, our Rooms Division Director, will contact you directly and I am sure she can help you.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  56. On October 27th, 2009 at 11:41 am Sam Arnett Says:

    Mrs. Weed:

    I need to know what kind of water park coupons you are talking about before I can help you. Please let me know.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  57. On October 30th, 2009 at 3:54 am Chris Clarke Says:

    Mr Arnett,

    I am new to blogging and was encouraged to find this forum. My wife and I (Account#609920) have been Willowbrook owners for just under a year after relocating from Boston, Massachusetts. We have been cautious given some of the concerns reported e.g. mildew smell at pool, some equipment/aesthetic issues here and there etc. but have found both staff and management responsive to any problems.

    We had our first guest referral weekend in September at Willowbrook Resort. The experience was tremendous; I’m happy to say my cousin needed no convincing and decided to become an owner that same weekend!

    When we purchased with Split Rock we were told that Willlowbrook would be our referral site.

    After giving rave reviews to friends and acquaintances we booked a 2nd guest Referral weekend for October 30th. We were dismayed when curtly informed the referral program would no longer have our guests stay at Willowbrook Resort, but instead at Mountain Laurel, almost 3 miles away.

    After seeing the Mt. Laurel website I am, at best, embarrassed.
    Away from the heart Split Rock Resort our guests have no experience of the benefits, value and good sense of Willowbrook ownership. Instead, September may be our first and only successful referral.

    Although a loyal owner I am cautious at the prospects ahead of us today and hope our friendship with our guests survive this weekend. My credibility will not be as fortunate.

    Best regards,

    Chris Clarke

    Reply

  58. On October 30th, 2009 at 10:35 am Alla Says:

    I was looking on Split Rock resort to book 2 rooms for my sister & mine family. First could not find any events going on January 2010.

    After looking up review on internet i am scared. There are a lot of complains about rooms being dirty and run down. matrecces having stains
    and pool is not so clean. Is it true?
    thanks

    Reply

  59. On October 31st, 2009 at 6:49 pm Sam Arnett Says:

    Alla:

    Our activities are posted weekly because they change every week. If you check our web site you will get a general idea of the activities offered.

    Our rooms are very carefully cleaned with each check out and I think you will find them way above average. We have some units that are older and we have many more that are new. If you reserve with us, please forward your confirmation number to my attention at sam.arnett@splitrockresort and I will see that your accommodations will be acceptable to you.

    The swimming pools are so clear that you can see the drain covers on the bottom at the deep end. They are checked daily and we log all tests taken.

    If you are looking for a very good three star resort with more amenities and activities than other properties, Split Rock is a good choice.

    Again, let me know if you are coming and I will make sure you enjoy your time with us.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  60. On October 31st, 2009 at 6:54 pm Sam Arnett Says:

    Chris:

    I called Mt. Laurel and Split Rock checking on your arrival this weekend and could not find you as a registered guest.

    I will be on property tomorrow, Sunday, November 1st and ask that you call me as I want to make sure you and your referral are enjoying your your weekend.

    Please let me know if there is anything I can do to help you.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  61. On November 1st, 2009 at 2:46 pm George Lourigan Says:

    My wife an I will be staying at the Galleria during the week of Thanksgiving. We are interested in hiking opportunities. Can you recommend great trails for that time of the year?

    Reply

  62. On November 1st, 2009 at 3:01 pm Telsie Boese Says:

    Hi Sam
    I am thinking of exchanging our time-share week for a week with you.
    Our time share is a 5 star, can you tell me if splitrock resort is 5 star?
    Do you have vegitarian foods?

    Thank you
    Telsie

    Reply

  63. On November 2nd, 2009 at 11:01 am Sam Arnett Says:

    Telsie:

    We have corresponded by e-mail on the five star information.

    We do provide vegitarian foods on request and both of our Chefs are very talanted in preparing
    these dishes.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

    Telsie Boese Reply:

    Thank you Sam.
    We have booked our holiday and are looking forward to our stay.
    Cheers
    Telsie

    Reply

  64. On November 2nd, 2009 at 11:03 am Sam Arnett Says:

    Mr. Lourigan:

    Hickory Run State Park is a short distance from the resort and provides many excellent hiking trails. When you arrive at Split Rock please ask for Doc Holiday, our Social Director, and he will fill you in on all the hiking trails in the area. Doc usually leads two or three hikes for guests each week.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  65. On November 4th, 2009 at 12:01 am Sandy and Craig DeGeorge and Family Says:

    Hi Sam,

    Just a a note to let you know our October week at SplitRock was blast we had a great time (as always). The Great Pumpkin Roll down the ski hill was so much fun! Watching 27 pumpkins speeding down the slope was the funniest things I have ever seen! I hope it becomes a Split Rock tradition! We had fun bowling and doing all the activites. Our room at the Galleria was spotless! It was the first time we stayed there and we were very pleased! We have stayed at Willowbrook, Westwood and now the Galleria and we have had great experiences in all of them. The staff at all the buildings are always friendly and if you need something… they make sure you get it.Year after year it just gets better and better! We decided to come up there tomorrow and stay a few days since I have off for the teacher’s convention…why go to AC when we can go to SPLITROCK!!!!

    Looking Forward to Seeing you All!

    Craig and Sandy DeGeorge.

    Reply

  66. On November 4th, 2009 at 11:52 pm sally parker Says:

    How much money do u think that it would be for 11 people at split rock resort when they have a time share because me and my family r going and wanted to know how much money to bring

    Reply

  67. On November 5th, 2009 at 1:17 am Brent Says:

    Is there a typo with the Beer Fest prices? For Saturday it is $33 for advanced tickets, but $45 for day of festival tickets. For Sunday it is $33 for advanced tickets, but $35 for day of festival tickets. I thought it might be a typo since there is a $10 difference between Saturday and Sunday.

    Reply

  68. On November 5th, 2009 at 1:59 pm Sam Arnett Says:

    Brent:

    I believe Sunday is less than Saturday due to the larger number of people attending on Saturday.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  69. On November 5th, 2009 at 2:01 pm Sam Arnett Says:

    Sally:

    You need to let me know if you are talking about spending money during a stay or the expense of an actual stay including overnight accommodations.

    Please advise.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  70. On November 5th, 2009 at 2:05 pm Sam Arnett Says:

    DeGeorge Family:

    Thank you for the kind comments and for choosing Split Rock Resort. We apprecaite your business and are very happy your enjoyed your time with us.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

  71. On November 5th, 2009 at 2:07 pm Sam Arnett Says:

    Mrs. Boese:

    Keep in touch and let me know if there is anything I can do for you prior to arrival. If you forward your confirmation number to sam.arnett@splitrockresort, I will personally check on your accommodations prior to arrival.

    Thank you for Talking2Me.

    Sam Arnett

    Reply

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