Comments on: Welcome http://www.splitrockresort.com/blog/welcome.html The Official Blog Of The Split Rock Resort & Golf Club Wed, 18 Nov 2009 14:52:04 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Sam Arnett http://www.splitrockresort.com/blog/welcome.html/comment-page-6#comment-1566 Sam Arnett Wed, 18 Nov 2009 14:52:04 +0000 http://www.splitrockresort.com/blog/?p=80#comment-1566 Shawn: I am sorry that I don't have any pictures of the renovated units. If you would like to stay with us, please let me know and I will make sure you are in a renovated unit. Thank you for Talking2Me. Sam Arnett Shawn:

I am sorry that I don’t have any pictures of the renovated units. If you would like to stay with us, please let me know and I will make sure you are in a renovated unit.

Thank you for Talking2Me.

Sam Arnett

]]> By: Shawn http://www.splitrockresort.com/blog/welcome.html/comment-page-6#comment-1565 Shawn Tue, 17 Nov 2009 19:43:10 +0000 http://www.splitrockresort.com/blog/?p=80#comment-1565 We'ree booked to stay @ Westwood Villas next month, and all I want to know is if you can send me pictures of what the renovated rooms look like. Hopefully, the ones on the site are of the old villa's.I would like to see what the renovated rooms look like so that I have the option of cancelling my reservation ahead of time, and booking my vacation somewhere else, instead of being dissapointed and disatisfied after checking in. RCI exchange We’ree booked to stay @ Westwood Villas next month, and all I want to know is if you can send me pictures of what the renovated rooms look like. Hopefully, the ones on the site are of the old villa’s.I would like to see what the renovated rooms look like so that I have the option of cancelling my reservation ahead of time, and booking my vacation somewhere else, instead of being dissapointed and disatisfied after checking in.

RCI exchange

]]> By: Sam Arnett http://www.splitrockresort.com/blog/welcome.html/comment-page-6#comment-1564 Sam Arnett Mon, 16 Nov 2009 22:03:49 +0000 http://www.splitrockresort.com/blog/?p=80#comment-1564 Amy: I agree, I have never had to wait an hour and a half either. However, given the size of our Pizzeria and the number of guests, deliveries, take outs it handles during busy periods I can understand a wait during busy periods. We will be expanding the Pizzeria next year to almost twice its present size so we can handle the larger crowds in a more efficient manner. We do learn from our mistakes. I apprecaite your comments Amy and please do not forget to forward your address to sam.arnett@splitrockresort. Thank you for Talking2Me. Sam Arnett Amy:

I agree, I have never had to wait an hour and a half either. However, given the size of our Pizzeria and the number of guests, deliveries, take outs it handles during busy periods I can understand a wait during busy periods. We will be expanding the Pizzeria next year to almost twice its present size so we can handle the larger crowds in a more efficient manner. We do learn from our mistakes.

I apprecaite your comments Amy and please do not forget to forward your address to sam.arnett@splitrockresort.

Thank you for Talking2Me.

Sam Arnett

]]> By: Amy http://www.splitrockresort.com/blog/welcome.html/comment-page-6#comment-1563 Amy Mon, 16 Nov 2009 01:45:31 +0000 http://www.splitrockresort.com/blog/?p=80#comment-1563 Sam, I do agree with you that ordering Pizza and having it delivered may take an hour or so; however I have never had to wait an hour and a half for pizza when dining in. Which is what we did. I did receieve your email and I thank you. Sam,
I do agree with you that ordering Pizza and having it delivered may take an hour or so; however I have never had to wait an hour and a half for pizza when dining in. Which is what we did. I did receieve your email and I thank you.

]]> By: CLAIRE MILLROY http://www.splitrockresort.com/blog/welcome.html/comment-page-4#comment-1562 CLAIRE MILLROY Sun, 15 Nov 2009 21:02:21 +0000 http://www.splitrockresort.com/blog/?p=80#comment-1562 Hi Sam, Just thought you should know that today is 11/15 and NO-ONE has contacted me yet. By the way, we thought H2Oh was over-rated and over priced for what is available. One more thing--Westwood 1018 was supposed to have been re-furbished, but it has peeling wallpaper in bathroom #2 and a sofa bed that no adult could possibly sleep in. Hi Sam,
Just thought you should know that today is 11/15 and NO-ONE has contacted me yet.
By the way, we thought H2Oh was over-rated and over priced for what is available.
One more thing–Westwood 1018 was supposed to have been re-furbished, but it has peeling wallpaper in bathroom #2 and a sofa bed that no adult could possibly sleep in.

]]> By: Sam Arnett http://www.splitrockresort.com/blog/welcome.html/comment-page-6#comment-1561 Sam Arnett Sun, 15 Nov 2009 14:44:39 +0000 http://www.splitrockresort.com/blog/?p=80#comment-1561 Amy: I am very sorry our Pizzeria was so busy last night and there was a wait for pizzas and deliveries. With all that was going on at the resort we had over 3,000 people on property using the various food outlets. Like any other Pizzeria, we do become very busy and as a result our preparation and delivery times can take longer than normal. I can recall ordering delivery from Pizza Hut on Sundays at home and being told delivery time would be well over an hour due to the volume of business they were experiencing at the time. Again, I am sorry for the delay in serving you and your family at our Pizzeria and we will work on a solution to taking care of larger crowds so this does not occur again. I am going to send you a seperate e-mail to further address this matter with you and try my best to resolve it to your staisfaction. Thank you for Talking2Me. Sam Arnett Amy:

I am very sorry our Pizzeria was so busy last night and there was a wait for pizzas and deliveries. With all that was going on at the resort we had over 3,000 people on property using the various food outlets. Like any other Pizzeria, we do become very busy and as a result our preparation and delivery times can take longer than normal. I can recall ordering delivery from Pizza Hut on Sundays at home and being told delivery time would be well over an hour due to the volume of business they were experiencing at the time.

Again, I am sorry for the delay in serving you and your family at our Pizzeria and we will work on a solution to taking care of larger crowds so this does not occur again.

I am going to send you a seperate e-mail to further address this matter with you and try my best to resolve it to your staisfaction.

Thank you for Talking2Me.

Sam Arnett

]]> By: Sam Arnett http://www.splitrockresort.com/blog/welcome.html/comment-page-6#comment-1560 Sam Arnett Sun, 15 Nov 2009 14:27:41 +0000 http://www.splitrockresort.com/blog/?p=80#comment-1560 Mike: Unit 1004 is renovated. All Westwood's units have two and one half baths with whirlpool tubs and saunas. If you forward a mailing address to sam.arnett@aol.com with a short note requesting the map and unit layout, I will see that one is forwarded to you. Thank you for Talking2Me. Sam Arnett Mike:

Unit 1004 is renovated. All Westwood’s units have two and one half baths with whirlpool tubs and saunas. If you forward a mailing address to sam.arnett@aol.com with a short note requesting the map and unit layout, I will see that one is forwarded to you.

Thank you for Talking2Me.

Sam Arnett

]]> By: Mike T http://www.splitrockresort.com/blog/welcome.html/comment-page-5#comment-1559 Mike T Sun, 15 Nov 2009 12:32:38 +0000 http://www.splitrockresort.com/blog/?p=80#comment-1559 Is Westwood Villa #1004 a renovated unit? I see according to the splitrock site the units are 2 bed/2 bath. My timeshare agent told me it was a 3 bath unit. Also, do you have a map of the westwood villa area and layout of unit? Thanks for your time. Is Westwood Villa #1004 a renovated unit? I see according to the splitrock site the units are 2 bed/2 bath. My timeshare agent told me it was a 3 bath unit. Also, do you have a map of the westwood villa area and layout of unit? Thanks for your time.

]]> By: Amy http://www.splitrockresort.com/blog/welcome.html/comment-page-5#comment-1558 Amy Sun, 15 Nov 2009 00:09:41 +0000 http://www.splitrockresort.com/blog/?p=80#comment-1558 I am sitting in your resort as I type this waiting for my families dinner that we ordered at the Pizza place WELL OVER an hour ago! My 5 year old son is exteremly antsy because he wants to go to the waterpark. With it already being 7pm because we have been waiting so long for our dinner I am afraid we will not get there.... I do not think spending that amount of money to ride slides for 2 hours will be worth it, I am beyond upset at the moment. I was hoping to enjoy my stay here this weekend and return with the rest of my family next month, in hopes to even have my mother use her timeshare here. This will definitly not happen.... I would advise other guests to eat elsewhere because if you think that grabbing a "quick" slice of pizza for dinner is going to happen you will be GREATLY mistaken!!!!! I am sitting in your resort as I type this waiting for my families dinner that we ordered at the Pizza place WELL OVER an hour ago! My 5 year old son is exteremly antsy because he wants to go to the waterpark. With it already being 7pm because we have been waiting so long for our dinner I am afraid we will not get there…. I do not think spending that amount of money to ride slides for 2 hours will be worth it, I am beyond upset at the moment. I was hoping to enjoy my stay here this weekend and return with the rest of my family next month, in hopes to even have my mother use her timeshare here. This will definitly not happen…. I would advise other guests to eat elsewhere because if you think that grabbing a “quick” slice of pizza for dinner is going to happen you will be GREATLY mistaken!!!!!

]]> By: Sam Arnett http://www.splitrockresort.com/blog/welcome.html/comment-page-5#comment-1556 Sam Arnett Wed, 11 Nov 2009 22:31:40 +0000 http://www.splitrockresort.com/blog/?p=80#comment-1556 Amanda: Room 1028 is a renovated unit and I will do my best to see it is available for you on arrival. The Internet service is Westwoods is fair; the Galleria is the best location. Please let me know if I may be of further assistance prior to your arrival. Thank you for Talking2Me. Sam Arnett Amanda:

Room 1028 is a renovated unit and I will do my best to see it is available for you on arrival. The Internet service is Westwoods is fair; the Galleria is the best location.

Please let me know if I may be of further assistance prior to your arrival.

Thank you for Talking2Me.

Sam Arnett

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