When will the waterpark be open? H20ooohh !! Indoor Waterpark is now open - it will be closed some Monday's, Tuesday's and Wednesday's in off season - check the schedule online for hours of operation.
Does Split Rock offer wireless internet access? Wireless internet access is provided throughout the Galleria and Willowbrook buildings and in the lobby of the Lodge.
Are pets allowed at Split Rock? Pets are not permitted on property.
Is smoking allowed at Split Rock? Smoking is allowed only in certain rooms and outside the facility.
Does the Resort have quiet hours? Quiet hours are between 11 p.m. and 7 a.m., but we ask that all guests are courteous to other guest during their stay
Is a credit card required at check in even if my suite has been pre-paid? A credit card is required at check in to cover incidental charges that may be incurred during your stay. At check in, your credit card will be authorized to cover the cost of additional nights and $50.00 per night for incidentals
Does the Resort accept Debit Cards? The Resort does accept Debit Cards, and an authorization will be held against your card. Even though the authorization is released at check out, it may take your bank up to 10 business days to release the hold.
I'm having a problem logging into the timeshare section of the website. If you've registered and received a password and username and you're having problem logging in..please email Gina Sodl
How do I get in touch with a guest of The Resort? Please call 570-722-9111 to get in touch with a guest that is staying at The Resort. The 800 number is for reservations only and can not be transferred to guest rooms.
What size boats can I bring ? You must make a reservation to bring a boat when you stay on property - a boat slip is $8 per night. The maximum size boat is 18' long and 81" wide. Please call 570-722-9901 to book a boat slip.
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